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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointing room was dirty on boardwalk
Business response:
Thank you for providing your feedback and letting us know about your experience, Kristine. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Atlantic City
The staff lied said due to COVID no house keeping but their were multiple rooms being cleaned of current guests. suite AC didn’t work. rooms were not updated. no house keeping restaurants
Business response:
We sincerely apologize for any inconvenience you may have experienced due to COVID. At Tropicana, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Again, we apologize and thank you for your feedback. We do hope you'll visit again in the future so we can show you a 5-star experience.
Very Poor
Business response:
We appreciate you choosing our resort for your recent stay and thankful for your feedback. We are disappointed that your experience did not reflect our world-class amenities and AAA Four Diamond property. We are grateful to learn about these areas of opportunity in greater detail. If you would like to discuss your experience further, please contact us at https://totalrewards.custhelp.com/app/ask_first. Thank you for your feedback and we look forward to being in contact with you shortly.
room was dirty/bathroom dirty size
Business response:
We sincerely apologize for any inconvenience you may have experienced here at Tropicana, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. We do hope to serve you again in the future. Have a great day!
Disappointing
Fair
Business response:
We appreciate you choosing our resort for your recent stay and thankful for your feedback. We are disappointed that your experience did not reflect our world-class amenities and AAA Four Diamond property. We are grateful to learn about these areas of opportunity in greater detail. If you would like to discuss your experience further, please contact us at https://totalrewards.custhelp.com/app/ask_first. Thank you for your feedback and we look forward to being in contact with you shortly.
Fair
Business response:
Thanks for taking a moment to review Tropicana. Have a stellar week!
Tropicana is nice. The room was just old and basic. Marijuana smell soo bad all night and kept awake by arguing guests all night..The smell of Marijuana in hallway and room was soo bad. Valet gentlemen was a sweetheart, Breakfast was amazing at Casa Taco. Dinner was good at Hooters.
Business response:
I'm happy to hear our service and food was great but so sorry to hear our hotel rooms did not live up to your expectations. I'll forward your feedback to the service team so they can add any needed adjustments. If you ever find yourself back in Atlantic City again, we hope you decide to give us another chance to showcase our beautiful rooms. Have a wondaful day!
Fair Too far to North Tower Comfortable beds
Business response:
We appreciate you taking the time to provide your feedback, Jessica. Your comments have been shared with the appropriate team for their input and attention.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,208 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.