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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Exceptional Once we checked in and went to our room it was completely dirty. The beds were used, there was dirty towels on the floor. There was a rude note written on the bedside table. The trash was full. Once I called down they made me come all the way back down with all my stuff just to be sent all the way back up and never received an apology for the giving us a dirty room or for having to carry my stuff back and forth through the hotel.
Horrible We had to switch rooms because the first room was dirty, second room was also dirty. All the facilities and building is old and out dated. Staff wasnt helpful. Nothing
Business response:
Thank you for providing your feedback and letting us know about this issue, Brittany. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We hope that you will give us another chance to earn your business in the future. Thank you, Tropicana Laughlin
Very Poor The sheets in my room were dirty and stained. I called to report it too late and they only gave me a $20 discount after sleeping in nasty dirty sheets Casino
Business response:
Thank you for providing your feedback and letting us know about this issue, Ricardo. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Fair For the amount paid wifi should be free
Overpriced and no where to drink. Couldn’t even find a water while playing over $1000’s on Table Smelly room (mildew) Horrible view Overpriced Rooms The dealers & bell desk.
Business response:
Thank you for providing your feedback and letting us know about this issue, Joel. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. While bars are temporarily closed per Nevada Governor mandate, our drink servers are actively serving throughout the gaming floor. We do hope you give us another chance to earn your business in the future. Thank you, Tropicana Laughlin
Poor The machines were not set up for safe play. The casino was freezing cold. The rooms were only fair at best. No valet. Had to wait too long to get help with luggage. Would never stay there again. Not much. The bed was comfortable.
Business response:
Thank you for providing your feedback and letting us know about your visit, Faye. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Poor
it was alright that wifi needed to be paid for and that they did not have much open. The pool and slots
Won't be back The customer service at the hotel desk was pitiful. In their defense, they were way understaffed, but all were rude & customer's did not seem like a priority. We pay $$ to vacation & the hotel reg desk treated me like my boss at corporate does. Only reason I didn't cut my stay & go to 1 of the other 12 casino's was there was a really cool pit boss I liked & was very professional. Whether your calling front desk or checking in, be prepared to wait a LONG time. A beautiful facility, but I will not be back. Up the... read more
Business response:
Thank you for providing your feedback and letting us know about your stay, Colby. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We do hope that you will give us another chance to earn your business in the future. Thanks again, Tropicana Laughlin
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,287 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is open now. It will close at 6:00 p.m.