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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Satisfied customer The headboard from my bed fell off the wall with screws and all. My baby was on the bed but thankfully she wasn’t hurt. I had a nonsmoking room and my room smelled like marijuana. The staff were kind enough to switch me from floor and room without any hesitation
I would stay again but under no covid19 conditions as we have had good service in the past. Due to covid19, there was no room service. If you needed extra towels, water, or sheets, you had to call and have it delivery to your door only. Short staffed at the front desk. No Valet parking. Room was okay. Some of the furniture needed replacement. There was hand sanitizer through out the casino. Masks were readily available upon request. Staff was friendly in the Café Restaurant.
Business response:
Thank you for sharing your feedback. Unless otherwise requested by the guest, rooms will only be cleaned upon checkout to minimize team members entering guest rooms. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Not good Clean coffee maker,sink that drained,room Key did not work on two occasions and had to go to front desk to get key...could not order to go food had to get table...order food and request to go box...pretty silly I think on that... will not stay again...a refund would be nice due to these issues....
Business response:
Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Fair My advise for people is avoid going at this time everything is shut down do to Covid. No nightlife at all bars closed no live music or dancing.
Business response:
Hi Vincent, thank you for sharing your review. Thanks, Tropicana Laughlin
Poor No cleaning of rooms No internet
Disappointing The shower handle which was heavy fell off and could have possibly injured someone's toes. The room door didnt not properly close, and needed to be pull closed tightly, returning to the room on two separate occasions was left open! Trash was found between beds and dresser upon first day entering.
Business response:
Thank you for providing your feedback and letting us know about this issue, Melissa. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Disappointment , below average rooms. Will not return. The room was not to our expection. Everything below average. Will not return . Nothing but the extra points for many gambling hours. Room service NOthing! Every thing low class. Will not return. Hostess Trace Crockett was wonderful. Had a wonderful meal at the Italian resturant and the waiter was excepitional. The cafe was below average.
Business response:
Thank you for providing your feedback and letting us know about your visit, Michelle. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will pass your comments along to management. Thanks again, Tropicana Laughlin
Fair
A Waste of Money The A/C in our room only cooled to 78 degrees making it hard to sleep. Then the Housekeeping staff barged into our room at 8am... opened the door... and the very rude housekeeper said "Time to wake up and get out. I clean room now". Terrible! We arrived at 12 midnight and are told to get out 3 hours before check out. Unacceptable. We want a refund. Not much
Business response:
Thank you for providing your feedback and letting us know about this issue, Valerie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please feel free to send us additional information at TropLaughlin.com/Contact-Us so we can better help you. Thank you, Tropicana Laughlin
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,288 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open tomorrow at 9:00 a.m.