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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor Security acting like they’re the law, punking costumers, laughing at there face! The ac units need to be cleaned atleast every six months it looks like it has never been cleaned in forever that was the only uncomfortable part of my stay along with the security wonderful building wonderful people who come to stay but all that is missing are your workers making the customers happy! Close to the lake
Business response:
Hi Isaiah, Thank you for your review. We are disappointed to hear that some of our staff didn't meet your expectations. We will share your feedback with management. We do hope you give us another chance as we are always working hard to improve. Thanks again, Tropicana Laughlin.
Poor I DID NOT LIKE THE BEDS, THEY WERE VERY UNCOMFORTABLE, HOUSE KEEPING WAS RUDE AND DID NOT WANNA BRING ME 2 BLANKETS. THE ELEVATORS ARE TO FAR FROM THE REGISTRATION LOBBY AND THEY HAD NO ONE TO HELP WITH LUGGAGE. THE SHOWER HANDLE FELL OFF. THE BEDS WERE BAD AND VERY UNCOMFORTABLE, NOT ENOUGH BLANKETS AND HOUSE KEEPING WAS NOT VERY NICE. THERE WAS ONLY 2 TOWELS FOR A FAMILY OF 4 FOR TWO DAYS
Exceptional Arm Chairs were torn,sponge on both arm chairs were showing fabric ripped. Blood on window blood on sheets, sheets and pillowcases were dingy No bf.
We wont be back!!! Thin walls, noisy all night long; not able to sleep!! people have little consideration for other guests; restaurants were closed at the hotel; we had to wear our masks at all times inside the Hotel; no room or maid service!!
Business response:
Thank you for providing your feedback and letting us know about your stay, Alan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Unless otherwise requested by the guest, rooms will only be cleaned upon checkout to minimize team members entering guest rooms. We do hope you give us another opportunity to earn your business in the future. Thank you, Tropicana Laughlin
Disappointing Staff was nowhere to be found, limited toilet paper and towels, trash in hallways. Close to everything
Business response:
Thank you for sharing your feedback, Roger. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
we got what we paid for the carpet and overall facility is in need of an upgrade, there was no fridge in the room and no luggage cart readily available. Parking on the 5th floor carport was a bit inconvenient when your room is on 9th floor price was good , customer service and housekeeping staff was very good
Very Poor A/C didn't work, $200 a night for a king suite and no mini fridge. Nothing like the pictures. Pretty sad for what it cost me, very disappointing since this was the first time in over 15 years since we've been back to Laughlin. Not much
Business response:
Thank you for sharing your feedback, Jas. Refrigerators are available for a small fee via our front desk. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Very Poor Rooms were not cleaned. Considering everything going on you would think they would be extra thorough. It was Dusty. Trash and socks on floor from a previous guest & dirty sheets. I reserved 3 rooms all rooms 3 rooms were dirty. I do not see myself or family staying here again. The reason for our stay was the river so that is the only thing we enjoyed about our trip.
Business response:
Thank you for providing your feedback and letting us know about this issue, Cheryl. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Not pleasant, and probably won't stay at Laughing Tropicana again. The bed was not comfortable, the pillows were old and lumpy and on top of it, there were some kind of bugs in the room that bite my wife on the neck and on my back and me on my leg and my hand. And I now they were in the room because we woke up with the bites on Friday and on Saturday morning as well. The casino was ok.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,288 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open tomorrow at 9:00 a.m.