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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very bad we will not stay at this hotel again We reserved a room that was non- smoking and they gave us a smoking room. I have a 2 year old. Then water in shower was so hot could not take a shower. We love Laughlin we come all the time
Business response:
We appreciate you taking the time to provide your feedback, Mike. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Never again! The room was advertised as remodeled. I guess a partial remodel qualifies, but overall the room was dirty (spots in carpet, chair was coming apart at the seams, tub was dirty, bathroom had hair strands all over the floor). Both my husband and I woke up with back aches because the mattress was too soft and worn; it needs to be replaced asap! The check-in line was so long that it nearly took an hour to get our room. Finally, there was no gym but we were charged a "resort" fee! Truly laughable! The hotel was close ... read more
Business response:
We appreciate you taking the time to provide your feedback, Anderson. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
It was for leisure. However I don’t know that I’ll go back if only Tropicana has rooms. They need updating/cleaning. It’s run down. The bathroom was not clean. You need to allow your staff to clean. Or higher more to do so. Maybe renovate and charge more. People will still come. The staff that checked me in are great.
Business response:
We appreciate you taking the time to provide your feedback, Virginia. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Fair It was dirty the beds were very uncomfortable The air conditioner work
Business response:
We appreciate you taking the time to provide your feedback, Robert. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Unsatisfied and bad experience My room was booked since March 2023 for non smoking and I was given a smoking room and when asked to be switched rooms the customer service lady named Kay was very disrespectful and basically told us we didn't have to stay in that hotel and she would give our money back. Then asked to speak to Manger whom is named Nikki. She was nice is the beginning. She was willing to change my room but asked me to wait 15-20 mins for a room to be cleaned. Ended up waiting about 1hr and 45mins and when front ... read more
Business response:
We appreciate you taking the time to provide your feedback, Christopher. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Very disappointed in room Room was dirty, chair was peeling apart. Restroom was dirty and dresser was dirty and dusty. Room close to elevator
Business response:
We are sorry to hear about your poor experience, Cynthia. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair There is no room service at all during my 4 days of stay. Elevator renovation during busiest Monday morning. Location
Business response:
We appreciate you taking the time to provide your feedback, Alma. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
You definitely get what you pay for here. Was the cheapest if the hotels for our trip this year and we noticed it. Room
Business response:
We are sorry to hear about your poor experience, Kelly. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Horrible. Je ne remettrai plus jamais les pieds dans cet hôtel. Accueil Propreté Odeurs de tabac Moquette vétuste et sale Clientèle en état d’ébriété fréquentant l’établissement Rien. Les photos ne montrent pas l’état de dégradation de l’établissement
Business response:
We are sorry to hear about your poor experience, Christophe. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,300 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open on Monday at 9:00 a.m.