This profile has been claimed by the business owner or representative.
Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Descriminacion Racismo... Uno de mis invitados fue retirado de las instalaciones del casino por no llevar identificación.... Pésimo eso ya que estamos pagando un servicio Instalaciones muy bien
Business response:
Thank you for taking the time to share your experience with us, Samuel! We look forward to your next visit at Tropicana Laughlin!
I should have booked elsewhere!!!!! To much noise in the hallway at all hours of the night, the pillows were flat and old, the mattress were very very hard. The air conditioner was barely blowing and the air coming out was warm the air filter was extremely dirty, no microwave and the refrigerator was an extra up charge. the value of room
Business response:
We are sorry to hear about your poor experience, Clayton. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Bad
Business response:
We are sorry to hear about your poor experience, Elaina. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair
Business response:
Thank you for reviewing us, Scott! We are very pleased to learn you enjoyed your overall visit with us at Tropicana Laughlin.
Bad
Business response:
We are sorry to hear about your poor experience, Jewel. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
I will not be booking my hotel stay at Tropicana ever again Check in too long, and early check in not available Bellman not friendly Rooms smelled Rooms dusty and dirty Room size is on the smaller side Room phone didn’t work the entire time AC doesn’t work any higher than setting No good restaurants at hotel Text assistance took long to get a response Not a pleasant experience at this hotel Cheaper in price compared to the other hotels
Business response:
We appreciate you taking the time to provide your feedback, Marisa. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Fair
Business response:
Thank you for reviewing us, Danny! We are very pleased to learn you enjoyed your overall visit with us at Tropicana Laughlin.
You need to do better TROPICANA! We payed extra for a better room and the room ended up being smaller that the one my in-laws got for a way cheaper price. We already felt robbed but we brushed it off like oh well. When we got to our room it was super hot, we turned on the ac and waited about 30-40 min and it would not get cool so we called front desk and they said someone would be up to the room in 15 min which it didn’t happen, so now we’re here in a hot room with fuzzy kids just waiting. The man finally comes and tries to ... read more
Business response:
We are sorry to hear about your poor experience, Adrian. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Other than that I guess it was okay I have problems with room keys I end up making three trips to the lobby on the end I asked for a different room the lady that helped me on the beginning I was nice but on the end when I demand for them to move me to a different room it looked to me like she got upset like all this was my fault after getting a different room shower wasn't raining toilet wouldn't let me sleep it was running and and making this noise all night the chief of security was very nice and a security guard that he s... read more
Business response:
We appreciate you taking the time to provide your feedback, Ruben. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,290 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open on Monday at 9:00 a.m.