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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will never stay there again and will share that info with my family I was not able to walk the ramps and it was the only way to get to the rooms I checked out the next day due to the pain I was in I was not the only one having problems didn't any of your staff notice the elderly struggling to walk your ramps I still had to pay to check out early too.... Room was nice bed -nice, but, it was getting to the room RAMPS!
Business response:
Thank you for taking the time to provide feedback on your recent visit, Oscar. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing
Business response:
We are sorry to hear about your poor experience, Guevara. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
probably will not be staying here ever shower door didn't funnction. Floor reaked of smoke smell, yuck!
Business response:
We are sorry to hear about your poor experience, Darrell. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
GENERAL MANAGER DID NOT FULFILL WHAT HE PROMISED WE PAID FOR 2 ROOMS, ONE OF THEM WAS DIRTY WITH LEFTOVERS OF FOOD AND WATER BOTTLES, THE OTHER ROOM WAS OCCUPIED BY OTHER PEOPLE, WE HAD TO WALK FROM THE PROMENADE TOWER TO THE RECEPTION 3 TIMES TO BE ABLE TO SOLVE THE PROBLEM, FINALLY THE MANAGER SAID THAT HE WOULD GIVE US A DISCOUNT THAT HE NEVER DID. THEY NEED TO HIRE CAPABLE PEOPLE FREE PARKING
Business response:
Thank you for taking the time to provide feedback on your recent visit, Cesar. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Was. Willing. To. Pay. To. Upgrade. Was. Told. There. Was. Nothing. Toilet. In. Room. 1045. Stuck Brewery. Chicken. Tenders. Looked. Old and. Reheated. Poor. Quality. Bought. Some. Fruit. Poolside. Cafe. It. Was. Good. Service. Good. In. Cafe
Business response:
We are sorry to hear about your poor experience, Rick. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Good stay for what I was doing. Convienent location for what I was doing.
Business response:
We appreciate your loyalty, Ron. Your feedback is greatly appreciated! We wouldn't be able to do what we do without valued customers like you.
Get what you pay for The web mentioned renovated do not believe. They say non smoking untrue as always stink of smoke. Very old facility in the Promenade housing. Price was fair
Business response:
Thank you for taking the time to provide feedback on your recent visit, Leslie. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Bad
Business response:
Thank you for taking the time to provide feedback on your recent visit, Pam. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair not modern and smells of hallways bed
Business response:
Thank you for taking the time to provide feedback on your recent visit, Adolfo. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,290 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is open now. It will close at 6:00 p.m.