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True Homes
- Home Builder
- Monroe, NC
About this business
Location details
2649 Brekonridge Centre Dr #104, Monroe, NC, 28110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
I wish I could rate no stars. The siding on my home has to be replaced every year to every other year from the windows they installed on my neighbors home. They do not provide the option for warranty on the siding when they replace it because they know it will continue to happen. My HOA is charging a daily fine for how unsightly the siding is. The home is less than 4 years old and this is the second time the siding has needed repair. Oh they also initially said they would repair it and have since backtracked on that.Dont buy... read more
Business response:
We apologize for your frustration and want to learn more about your situation. One of our Quality Managers will be reaching out this week to discuss your concern and find out how we may help. Thank you for bringing this to our attention.
True Homes Built Our House Extremely Disappointed True Homes built our home in 2019, and unfortunately, this has been the worst homeownership experience weve ever had. From the beginning, we were overpromised and underdelivered every step of the way through closing.The issues began immediately and havent stopped:Roof: The roof came with only a 1-year warranty and now, just a few years later, its leaking. Estimated replacement cost: $10,000 to $20,**************: The slab floor was cracked before closing. I was told it was ta... read more
True Homes Built Our House Extremely Disappointed True Homes built our home in 2019, and unfortunately, this has been the worst homeownership experience weve ever had. From the beginning, we were overpromised and underdelivered every step of the way through closing.The issues began immediately and havent stopped:Roof: The roof came with only a 1-year warranty and now, just a few years later, its leaking. Estimated replacement cost: $10,000 to $20,**************: The slab floor was cracked before closing. I was told it was ta... read more
This is a terrible company. If I could rate them zero, I would. My husband and I were forced to close on our house 3 months before the date agreed and all the lost was transferred to us. The company refused to take any accountability. The manager ***** was very rude, inconsiderate and has no form of integrity. Our sales advisor ***** was just a ***** who lied to us just to get his sales and dished us later. Except for the builder *** who built our house, the rest of them are just a bunch of crooks. I wouldnt recommend anyone... read more
Business response:
Thank you for sharing your feedback. We understand that building and purchasing a new home is a major life event, and we regret that your experience did not meet your expectations. We take all client concerns seriously and always strive to communicate with care and ****************** this situation, your home was completed on time and ready for closing. We understand that you were navigating a personal milestone at the time and requested to delay closing by several months. While we were unable to delay closing due to contrac... read more
When a warranty issue comes up they are quick to point the finger at manufacturers even thought multiple contractors have stated "improper installation." Have spent over $100,000 in 2yrs properly fixing what TrueHomes built.
Business response:
True Homes offers an industry leading warranty program, and we partner with our clients to find solutions to their concerns long after the warranty may have expired. In reviewing this client's records, our associates and ************** have met with the client and offered assistance in utilizing their very robust manufacturer warranty benefits.
When a warranty issue comes up they are quick to point the finger at manufacturers even thought multiple contractors have stated "improper installation." Have spent over $100,000 in 2yrs properly fixing what TrueHomes built.
Business response:
True Homes offers an industry leading warranty program, and we partner with our clients to find solutions to their concerns long after the warranty may have expired. In reviewing this client's records, our associates and ************** have met with the client and offered assistance in utilizing their very robust manufacturer warranty benefits.
Choosing True Homes as my builder was the biggest mistake I ever made! I wouldn't recommend them to the devil.
Business response:
We have not received any warranty service requests from this client since last July. When we received this review today, we contacted the client and set up a meeting for tomorrow to inspect his concerns. True Homes encourages all clients to communicate with us through their client portal or via our website submittal process so we can resolve their issues in a timely manner.
True homs nothing but scam as my expernce.they offer me 350k for my house and ****** show up with big smiles and super friendly. strat making pictures by cellphone from my house.and he said need it for construction partner ....next thing I fine out he put my house for sale 389k which is 39 k more then offer me on zellow .the photo was so bad and I was in picture in zellow .,I try call him never answer my call so ************ not trust frindly act and big smiles ..
I purchased a home with True Homes in September 2024. After closing, my property flooded with standing water more than 3 days. I asked builder to assist and their reply we are not a landscaping company. After hiring an independent contractor, he uncovered facts my gutters were connected to a shared drainage system into neighbors yard. I was never advised, never discussed, not on contract, and the supervisor ****** never mentioned during both walk throughs. The shared drainage system failed (my contractor showed me and took p... read more
Frequently asked questions about True Homes
How is True Homes rated?
True Homes has a 3.8 star rating with 271 reviews.
When is True Homes open?
True Homes is open now. It will close at 6:00 p.m.