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Truesdell Animal Care Hospital & Clinic
- Veterinarians
- Madison, WI
About this business
Location details
4214 Milwaukee Street, Madison, WI, 53714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Been working with them since 96. Had great rapport with Dr Tom and a few years later, Dr Heidi joined the clinic. We have been seeing her since she joined and she is our "go to" person when it comes to any diagnostic work although we have moved about an hour away and use the local vet for shots and minor work.
Business response:
Andrew, we have enjoyed caring for Peaches, Q and all of your dogs over the years. We thank you for your trust!
The staff has been great with my 2 kittens . They are very upfront about cost and also accept CareCredit which is a great option for making payments.
We have been clients for at least the past 8 or 9 years. We have never taken a dog or cat in (as we don't own any), but we have taken in hamsters, reptiles, and large exotic birds. All I can say, is they know their stuff, they're compassionate and caring. Price wise, considering we take in exotic animals, is the best we've found so far. And even if they aren't the cheapest, we will continue taking our pets there, as we want only the best for them. Facilities are clean, receptionists are awesome, and the two vets we hav... read more
This review is long overdue. I think I caught Dr Tom when he was practically fresh out of vet school (3 dogs ago for me). I stayed with him for 24 years watching his business grow to what it is today until I moved to Chicago for work. I have been to 4 different vets since moving to Chicago and have yet to find one half as good as he was! I have even consulted him via email since moving here (no charge: )). I saw other vets at his clinic also and was always very happy with them too. If I were ever to move back to Madison I wo... read more
Everyone here is very nice. You can really tell they all absolutely love animals. I called and they got my cat in the next day. They couldn't get a urine sample, so they gave me another appointment the next day for no charge. The facility is clean and up to date. I'm coming here from now on!
I had a horrible experience at another vet office and decided, on the recommendation of a work colleague, to go to Truesdell instead. I'm thrilled to have found a place so close to home that we LOVE and am so thankful that my dog has Dr. Meier as his vet. We've seen both other Drs when she was gone and they are both excellent as well. I know it's more expensive than some others but I like the fact that it is a full hospital so that if something major happened my dog would not have to go anywhere else. They also did his neut... read more
stay away terrible vets will can give wrong diagnosis's and never be able talk to or respond to message. VCA emergency vet is even worse
Business response:
Hello, Ben- Thank you for your feedback. We're sorry to hear that you had a disappointing experience at our hospital. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we take your concerns seriously. We would appreciate the opportunity to speak with you directly to better understand your concerns and address any issues you had. Please don't hesitate to reach out to us at (608) 244-2555 OR reception@trueanimalcare.com. Thank you again for your feedback, and we hope to hear ... read more
Wow, what can I say ... I never write a review but their service was so outrageously bad I feel the need to warn others. We've been taking our pets to Truesdell for over 12 years. Our cat has a significant issue around its eyes and was told that the earliest they could see him was a week from now! Hell, the cat will probably be blind by then. On top of it, the receptionist said if you find another vet let them know and they will send the medical records and that was that. Not even an offer to call if someone cancels or maybe... read more
Business response:
Hello, Gerry L. - Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. Unfortunately, we’re experiencing an influx of appointments which has us operating at absolute max capacity. Please know we’re doing everything we can to avoid turning anyone away. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback furthe... read more
NEVER, NEVER, NEVER again will I use Truesdell. My 16 year old was having upper respiratory issues. She has been seen there before. Called on Friday and was not able to make an appointment till Tuesday. Called Monday am because she was dehydrated and had not eaten for 24 hours. Their response....find another vet. Their front office staff have no empathy at all. NEVER again.
Frequently asked questions about Truesdell Animal Care Hospital & Clinic
How is Truesdell Animal Care Hospital & Clinic rated?
Truesdell Animal Care Hospital & Clinic has a 4.7 star rating with 671 reviews.
When is Truesdell Animal Care Hospital & Clinic open?
Truesdell Animal Care Hospital & Clinic is closed now. It will open at 7:30 a.m.