United Water Restoration Group of Pompano Beach

Tia O 

on BBB

a year ago

What started out as a good company turned into a company who lacks Integrity. TERRIBLE! They want your insurance money and thats it. To say I was highly disappointed would be a HUGE understatement. Although I am grateful for them coming in over Labor Day weekend, and for the most part communication was okay, when push came to shove, they could not finish strong. The demo crew did not clean worth a ****. They failed their air quality test and then expected us to pay for their failure. The indoor air quality specialist wouldnt... read more

Chris E 

on BBB

2 years ago

Worst company Ive ever done business with. Came with a recommendation from the plumbing company I used and was a straight disaster the whole way through. Had to call numerous times and never got a call back. Was told in the notes my job said it was completed yet the only thing ever done was them drying out the wall. Missed appointments for estimates. Zero communication. I practically had to prod this job along just to get it not even halfway done a month later at the time of me writing this review. Also cut more drywall out ... read more

Chris E 

on BBB

2 years ago

Worst company Ive ever done business with. Came with a recommendation from the plumbing company I used and was a straight disaster the whole way through. Had to call numerous times and never got a call back. Was told in the notes my job said it was completed yet the only thing ever done was them drying out the wall. Missed appointments for estimates. Zero communication. I practically had to prod this job along just to get it not even halfway done a month later at the time of me writing this review. Also cut more drywall out ... read more

sandy m 

on BBB

2 years ago

Do your research after all of our storms I had to have my entire roof replaced and this company contacted me to do drywall and mold removal. They were very professional when they came out ..they contacted my insurance company ..they told me it had been approved by insurance to perform the work . They later sent me a bill for over $20,000, put a lien on my property and now I had an attorney call and threaten to *** me so do your research! Of course they wont return any of my calls! 

sandy m 

on BBB

2 years ago

Do your research after all of our storms I had to have my entire roof replaced and this company contacted me to do drywall and mold removal. They were very professional when they came out ..they contacted my insurance company ..they told me it had been approved by insurance to perform the work . They later sent me a bill for over $20,000, put a lien on my property and now I had an attorney call and threaten to *** me so do your research! Of course they wont return any of my calls! 

Barbara D 

on BBB

2 years ago

My 93 year old mother was intimidated and taken advantage of by this company. BEWARE! They were called on 1/5/2023 to help with a water leak when her AC quit working and needed to be replaced. The technician asked who her insurance company was and had her sign some paperwork which she was never given a copy of. They left 2 fans for 24 hours to dry up the moisture. She was then contacted by her insurance company and that they wanted to come and inspect the damage. At the end of January she told the insurance adjuster that she... read more

Barbara D 

on BBB

2 years ago

My 93 year old mother was intimidated and taken advantage of by this company. BEWARE! They were called on 1/5/2023 to help with a water leak when her AC quit working and needed to be replaced. The technician asked who her insurance company was and had her sign some paperwork which she was never given a copy of. They left 2 fans for 24 hours to dry up the moisture. She was then contacted by her insurance company and that they wanted to come and inspect the damage. At the end of January she told the insurance adjuster that she... read more

Nil B 

on BBB

2 years ago

They are greedy, dishonest, and not a legit company. They charged me more than they told me in person. They promised me not to charge more than insurance would pay them. They instantly changed the price and send me to the collection company. Please do not make any business with them. They are not even good at what they do. 

Nil B 

on BBB

2 years ago

They are greedy, dishonest, and not a legit company. They charged me more than they told me in person. They promised me not to charge more than insurance would pay them. They instantly changed the price and send me to the collection company. Please do not make any business with them. They are not even good at what they do.