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United Water Restoration Group of Pompano Beach
- Damage Restoration
- Pompano Beach, FL
About this business
Location details
2967 N Powerline Rd, Pompano Beach, FL, 33069, United States
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What started out as a good company turned into a company who lacks Integrity. TERRIBLE! They want your insurance money and thats it. To say I was highly disappointed would be a HUGE understatement. Although I am grateful for them coming in over Labor Day weekend, and for the most part communication was okay, when push came to shove, they could not finish strong. The demo crew did not clean worth a ****. They failed their air quality test and then expected us to pay for their failure. The indoor air quality specialist wouldnt... read more
Business response:
We are deeply sorry your experience with United Water was not up to our standards. We would like the opportunity to revisit your home with ***************** and review the project and invoice with you and your husband. We look forward to meeting you and finding the proper steps to take in rectifying your concerns.
Worst company Ive ever done business with. Came with a recommendation from the plumbing company I used and was a straight disaster the whole way through. Had to call numerous times and never got a call back. Was told in the notes my job said it was completed yet the only thing ever done was them drying out the wall. Missed appointments for estimates. Zero communication. I practically had to prod this job along just to get it not even halfway done a month later at the time of me writing this review. Also cut more drywall out ... read more
Business response:
Dear ***************************************************************** appreciate your valuable feedback regarding your recent engagement with our company. We extend our apologies for any inconveniences you may have encountered during the course of your project. Your insights are of significant importance to us as they guide our ongoing efforts to refine and elevate our service standards. Allow me to address the issues you have raised:<br *****hidden="true"><br ********************** significance of precise and consistent co... read more
Worst company Ive ever done business with. Came with a recommendation from the plumbing company I used and was a straight disaster the whole way through. Had to call numerous times and never got a call back. Was told in the notes my job said it was completed yet the only thing ever done was them drying out the wall. Missed appointments for estimates. Zero communication. I practically had to prod this job along just to get it not even halfway done a month later at the time of me writing this review. Also cut more drywall out ... read more
Business response:
Dear ***************************************************************** appreciate your valuable feedback regarding your recent engagement with our company. We extend our apologies for any inconveniences you may have encountered during the course of your project. Your insights are of significant importance to us as they guide our ongoing efforts to refine and elevate our service standards. Allow me to address the issues you have raised:<br *****hidden="true"><br ********************** significance of precise and consistent co... read more
Do your research after all of our storms I had to have my entire roof replaced and this company contacted me to do drywall and mold removal. They were very professional when they came out ..they contacted my insurance company ..they told me it had been approved by insurance to perform the work . They later sent me a bill for over $20,000, put a lien on my property and now I had an attorney call and threaten to *** me so do your research! Of course they wont return any of my calls!
Business response:
<p>Hello *****. Im trying to look into this matter for you. I cant find ** jobs under your name or email in my system. I emailed you this morning for more information. Please reply or you may tex or call me @ ************.</p><p>****************************;|VP of NF Operations a:United Water Restoration Group|*****************************32174 ************, **<br ****************** style="box-sizing: border-box;">e:****************************************************************************| www.unitedwaterrestoration.com<b... read more
Do your research after all of our storms I had to have my entire roof replaced and this company contacted me to do drywall and mold removal. They were very professional when they came out ..they contacted my insurance company ..they told me it had been approved by insurance to perform the work . They later sent me a bill for over $20,000, put a lien on my property and now I had an attorney call and threaten to *** me so do your research! Of course they wont return any of my calls!
Business response:
<p>Hello *****. Im trying to look into this matter for you. I cant find ** jobs under your name or email in my system. I emailed you this morning for more information. Please reply or you may tex or call me @ ************.</p><p>****************************;|VP of NF Operations a:United Water Restoration Group|*****************************32174 ************, **<br ****************** style="box-sizing: border-box;">e:****************************************************************************| www.unitedwaterrestoration.com<b... read more
My 93 year old mother was intimidated and taken advantage of by this company. BEWARE! They were called on 1/5/2023 to help with a water leak when her AC quit working and needed to be replaced. The technician asked who her insurance company was and had her sign some paperwork which she was never given a copy of. They left 2 fans for 24 hours to dry up the moisture. She was then contacted by her insurance company and that they wanted to come and inspect the damage. At the end of January she told the insurance adjuster that she... read more
Business response:
Hello *******, While we're sorry that you have had a negative experience with our company, the story in the review has several components wrong. First and foremost, we never placed a lien on your mother's home. We sent a notice to the owner for the failure of payment. We have also sent the invoices to the homeowner multiple times, including the email with a payment failure notice. We have also sent ample reasoning for the work done, with the work detailed along the bill to justify the scope of work United performed. It wasn... read more
My 93 year old mother was intimidated and taken advantage of by this company. BEWARE! They were called on 1/5/2023 to help with a water leak when her AC quit working and needed to be replaced. The technician asked who her insurance company was and had her sign some paperwork which she was never given a copy of. They left 2 fans for 24 hours to dry up the moisture. She was then contacted by her insurance company and that they wanted to come and inspect the damage. At the end of January she told the insurance adjuster that she... read more
Business response:
Hello *******, While we're sorry that you have had a negative experience with our company, the story in the review has several components wrong. First and foremost, we never placed a lien on your mother's home. We sent a notice to the owner for the failure of payment. We have also sent the invoices to the homeowner multiple times, including the email with a payment failure notice. We have also sent ample reasoning for the work done, with the work detailed along the bill to justify the scope of work United performed. It wasn... read more
They are greedy, dishonest, and not a legit company. They charged me more than they told me in person. They promised me not to charge more than insurance would pay them. They instantly changed the price and send me to the collection company. Please do not make any business with them. They are not even good at what they do.
Business response:
We have a signed work authorization ad Certificate of Completion from the named insured. This consumer worked for a law firm and threatened our firm when her insurance company failed to pay her entire invoice for services rendered. All our services and terms were clearly stated when the insured signed her comprehensive eight-page contract. "Insurance Jobs: If Owner is expecting the Project to be paid by homeowner's insurance, OWNER UNDERSTANDS AND AGREES THAT COMPANY DOES NOT ACCEPT ASSIGNMENTSOF BENEFITS IN THE STATE OF FLO... read more
They are greedy, dishonest, and not a legit company. They charged me more than they told me in person. They promised me not to charge more than insurance would pay them. They instantly changed the price and send me to the collection company. Please do not make any business with them. They are not even good at what they do.
Business response:
We have a signed work authorization ad Certificate of Completion from the named insured. This consumer worked for a law firm and threatened our firm when her insurance company failed to pay her entire invoice for services rendered. All our services and terms were clearly stated when the insured signed her comprehensive eight-page contract. "Insurance Jobs: If Owner is expecting the Project to be paid by homeowner's insurance, OWNER UNDERSTANDS AND AGREES THAT COMPANY DOES NOT ACCEPT ASSIGNMENTSOF BENEFITS IN THE STATE OF FLO... read more
Frequently asked questions about United Water Restoration Group of Pompano Beach
How is United Water Restoration Group of Pompano Beach rated?
United Water Restoration Group of Pompano Beach has a 4.7 star rating with 342 reviews.
When is United Water Restoration Group of Pompano Beach open?
United Water Restoration Group of Pompano Beach is open now. It is open 24/7.