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Universal Windows Direct of St Louis
- Windows Installation
- St. Louis, MO
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Universal Windows Direct of St. Louis opened in 2017. Our employees strive to be the best at what th... read more
Location details
11993 Borman Dr, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Windows installed 8/11/25 & 8/12/25. The caulking workmanship is poor. Caulk must have gotten on the bottom of their shoes, they walked on my wood floors, and caulk was all over. Even on our sidewalk and driveway. One off the windows on our garage came with a crack in it. They installed it anyway. Told us they ordered a new one and it will take about 3 weeks to come in. Today 9/8/25 my husband calls customer service and was told by Krystal it was never ordered. So we wait again for 3 more weeks.
Our salesperson gave us incorrect information, leading to a delay in production, and was unresponsive when I reached out with questions. The customer service center is a hot mess. The connection sounded like robots in a tin can or I could hear five different conversations at once. One representative informed me that the permit hadn't been pulled from the city when I called after seven weeks after the measuring took place. The next week a different customer service representative informed me that the first person had given me... read more
The window we were told could be used to escape the basement, has 5 inches of clearance. Something happened with the fit of one so it couldn't get installed with the others, they were supposed to come back yesterday, it was a no call no show. The outside of the windows don't look finished because it is our rusty old frames.
They slide from side to side but I cain't get to clean the outside becuase they are to heavy to lift. The salesman only had one sample. Also I ask about window being tented in front. center of big window in front does not have the screen. not good at all.
See below comments For 21,000 I should have had top notch windows and I should not have know the workers were here
I am having trouble with the door that was installed the handle does not latch and every time I open my garage door the door blows open so I have a unsecured door to my house and no one can come till next week I find this unacceptable
Cost is much higher than comparable product from other stores
I like my windows and the first installer did a great job but he wasn’t prepared (with a second person) to install my kitchen window. He said the company would call me to set up another date to install it. They never called so a week later I contacted and set up a day/time. They come and install it and use raw wood around the opening (which is fine I just didn’t know it wouldn’t be flush). They removed the old trim but didn’t bring trim to replace it with and the spaces left for trim wasn’t uniform. Then they caulk the raw w... read more
I will attach the list below of the things that are not satisfactory. I would appreciate the damaged items being fixed. I would also appreciate my questions being answered and repairs made as needed. I am aware the amount of time this project took can not be changed for me, but I highly recommend that a discussion happen with future customers to verify they do not mind the amount of time involved. This was a 13 hour job. This is too long. The men worked hard. There was a lot of dust and debris on the horizontal surfaces and ... read more
Frequently asked questions about Universal Windows Direct of St Louis
How is Universal Windows Direct of St Louis rated?
Universal Windows Direct of St Louis has a 4.3 star rating with 2,960 reviews.
When is Universal Windows Direct of St Louis open?
Universal Windows Direct of St Louis is open now. It will close at 8:00 p.m.