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University Hospitals Urgent Care Shaker Heights
- Urgent Care
- Shaker Heights, OH
About this business
Location details
16601 Chagrin Blvd, Shaker Heights, OH, 44120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Professional, kind, and efficient
Business response:
We are thrilled to learn that you had a positive experience with us!
My experience was great
Business response:
Thank you so much for leaving us a stellar review!
I’m still waiting to be seen
Business response:
We’re sorry to see we didn’t meet expectations. Your feedback matters and helps us improve. Please contact us at https://www.uhurgentcare.org/about/contact.
Need more than one provider and 3 patients who arrived after me were seen and taken care of before me till I spoke up for myself front desk staff kind and professional wait time for two patients substantially longer than any other urgent care
Business response:
We’re sorry to see we didn’t meet expectations. Your feedback matters and helps us improve. Please contact us at https://www.uhurgentcare.org/about/contact.
Waited for 30 mins in a freezing cold exam room.
Everyone was very kind but it was an extremely long wait. Great staff , needed support maybe
Business response:
We regret that the wait was longer than expected. Our team is identifying ways to improve scheduling and flow.
I don't normally write reviews but this one is warranted. I scheduled an appointment ahead of time at the Shaker Heights urgent care. Did the registration. Got to the clinic on time. We checked in. We waited. As we’re waiting in walks another patient approximately 20-25 minutes after our scheduled time. Somehow this patient was seen before my 1 year old. When I asked the front desk personnel she stated that the patient had been in clinic earlier and was to be seen before us. Seeing as how this is almost 30 minutes after our ... read more
Business response:
We’re sorry to see we didn’t meet expectations. Your feedback matters and helps us improve. Please contact us at https://www.uhurgentcare.org/about/contact.
Rushed, incomplete exam, condescending and paternalistic provider who gave demonstrably incorrect “advice” based on an incomplete exam. Front desk staff is kind and patient. Issue is with provider only.
Business response:
Thank you for letting us know. We’re committed to ensuring everyone feels welcomed and respected. Please reach out at https://www.uhurgentcare.org/about/contact if you’d like to discuss further.
Was referred to wound care clinic which was good. Everything the Dr at Urgent Care told me was the exact opposite of what the wound care Dr said.
Business response:
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience and will share your comments with our leadership team for awareness and review. If you’d like to share more, please reach out to the practice directly.
Frequently asked questions about University Hospitals Urgent Care Shaker Heights
How is University Hospitals Urgent Care Shaker Heights rated?
University Hospitals Urgent Care Shaker Heights has a 4.8 star rating with 1,184 reviews.
When is University Hospitals Urgent Care Shaker Heights open?
University Hospitals Urgent Care Shaker Heights is closed now. It will open tomorrow at 8:00 a.m.