This profile has been claimed by the business owner or representative.
University Hospitals Urgent Care Shaker Heights
- Urgent Care
- Shaker Heights, OH
About this business
Location details
16601 Chagrin Blvd, Shaker Heights, OH, 44120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I don't normally write reviews but this one is warranted. I scheduled an appointment ahead of time at the Shaker Heights urgent care. Did the registration. Got to the clinic on time. We checked in. We waited. As we’re waiting in walks another patient approximately 20-25 minutes after our scheduled time. Somehow this patient was seen before my 1 year old. When I asked the front desk personnel she stated that the patient had been in clinic earlier and was to be seen before us. Seeing as how this is almost 30 minutes after our ... read more
Business response:
We’re sorry to see we didn’t meet expectations. Your feedback matters and helps us improve. Please contact us at https://www.uhurgentcare.org/about/contact.
Rushed, incomplete exam, condescending and paternalistic provider who gave demonstrably incorrect “advice” based on an incomplete exam. Front desk staff is kind and patient. Issue is with provider only.
Business response:
Thank you for letting us know. We’re committed to ensuring everyone feels welcomed and respected. Please reach out at https://www.uhurgentcare.org/about/contact if you’d like to discuss further.
Was referred to wound care clinic which was good. Everything the Dr at Urgent Care told me was the exact opposite of what the wound care Dr said.
Business response:
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience and will share your comments with our leadership team for awareness and review. If you’d like to share more, please reach out to the practice directly.
How about actually treating your patients instead of just telling them to wait when they are in pain
Frequently asked questions about University Hospitals Urgent Care Shaker Heights
How is University Hospitals Urgent Care Shaker Heights rated?
University Hospitals Urgent Care Shaker Heights has a 4.8 star rating with 1,040 reviews.
When is University Hospitals Urgent Care Shaker Heights open?
University Hospitals Urgent Care Shaker Heights is open now. It will close at 8:00 p.m.