Birdeye launches Inbox reports to track customer interactions

Birdeye now provides Inbox reports to help our customers deep-dive into customer interaction data. This allows businesses to deepen customer satisfaction by providing them with rich, detailed reporting on interactions and response times. Inbox reports can be analysed by users and locations - allowing them to fix problems and address gaps in real time.

• Track the number of active conversations and messages received
• Easily find out who is engaging contacts fastest and who’s been on most of the conversations
• Instantly identify the locations that are replying fastest (vs slowest)