Vandergriff Acura

David 

on DealerRater

3 months ago

Let me first write that I did not purchase a vehicle from Vandergriff. We did not come to terms, which I completely understand and am very thankful of at this point. As the process went on, I became more and more concerned. It's the way we got through the process that is most distressing. On the Vandergriff website, and in their responses to reviews, they write how committed they are to customer satisfaction. Those are marketing words and not truly something this dealership believes in. Their tactics were deceitful, dishones... read more

Vandergriff Acura Sucks 

on DealerRater

4 months ago

BUYER BEWARE I have purchased a lot of used cars over the years but never have I encountered the level of dishonesty and deceit as I did at Vandergriff Acura. After making an offer, the sales guy came back with an offer sheet that attempted to add on $4,000 in “dealer options.” Yes, you read that right. $4,000 in garbage like nitrogen tires, tint (the car was already tinted), ceramic clearcoat, and a bunch of other stuff that no one wants and—worse—was already in or on the car. I asked if he thought I was a moron, or whether... read more

Jj.johnson8992 

on DealerRater

5 months ago

Google Review for Vandergriff Acura - Used Car Sales Department ⭐☆☆☆☆ My experience at Vandergriff Acura’s used car department was extremely disappointing, primarily due to the unprofessional behavior of sales manager Eric Fuentes. My husband and I visited the dealership twice—first on January 28 and again on February 22—and both times we were met with dismissive and disrespectful treatment. During our first visit, Mr. Fuentes was pushy and condescending, particularly toward me, making it clear that he did not value my input... read more

Prius 

on DealerRater

8 months ago

I took my 2014 MDX to Vandergriff Acura for diagnosis on a noise checking and paid $200 for it. I've always kept up with maintenance on my car. When I returned home, my car dash board had all different warning signs on, and my car did not even start at all. I went right back to the service. The service rep (Maricio) denied any wrong doing from their part. I was told that I could pay $120 to tow my car back to the service for a recheck. The dealership to my house is about 3 miles. It is very upsetting and disappointing that b... read more

Texasguy 

on DealerRater

10 months ago

Bait and switch alive and well at this place, The reviews on the dealership pathetic, here is another one to add the the growing list. - agreed on a vehicle price after 2 days of negotiations to be told they won’t honor the agreement unless I finance the car through them because they were losing to much money? Really - buyer beware, total waste of time. I will be calling corporate so they are away of my experience and to have them read all these negative reviews. Time for new management at this place. 

Brenda5360 

on DealerRater

a year ago

Very disappointed. Took the joy out of buying a car. Do not recommend. Buy from anyone else… 

Jacquewlkr 

on DealerRater

a year ago

I do not recommend this dealership. Last week, my son came to this dealership to purchase a vehicle. He put down $1500 signed financing paperwork and received the keys. A week later they called him saying additional documents require signatures. He returned to the dealership and was advised financing fell through. Either money down was needed or he would need to select another vehicle. Needless to say, he left the car there and will be seeking legal advice about this situation. 

Lety 

on DealerRater

a year ago

Place is a joke, Do not come here. Came for my Acura MDX ‘23 TPMS and keyless program alert see dealer on dashboard. As soon as I got in at services, I was told they might not have time to see my car, mind you I had a 3pm appointment and they knew what I was coming & I asked about a loaner car and said right off the bat they had no cars to loan (live 1 hr and a half) and was suggested to ‘take an Uber home’. So I waited an hour & was told they found out what was wrong & now they were seeing if they had the part. Fast forward... read more

Jomartijr 

on DealerRater

a year ago

I absolutely don't recommend this dealership in purchasing a used car. In August 2023 I had a stressful time with bait and switch pricing, high pressure, insulting behavior from the used car floor manager, and much less than ethical, professional methods. I left, incensed that this way of selling is still practiced, would walk before buying a vehicle there.