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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Left in the garage waiting for 20 minutes before anyone checked me in. Was greeted promptly but was left waiting after the initial greeting. Was told that my service attendant would be with me shortly but they left me sitting in the garage for over 20 minutes, never did meet the service agent assigned to me, another agent had to be found after I complained. I will not go back to Vandrgiff for service. If I could I would give them negative stars.
Business response:
Your concerns are noted and we understand your frustration. We take your feedback seriously. We value your time and want every visit to meet your expectations. Please contact Mike Book at mbook@vtaig.com so we can discuss your experience further.
They forgot to reset my maintenance soon reminder after my oil change so I had to do it at home.
Business response:
We are concerned to hear about this oversight during your recent oil change service. This is not the thorough service experience we strive to provide, and we take your feedback seriously. We would appreciate the opportunity to discuss this matter further. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly.
With an appointment it took 1.5 hours, when I got in my car the driver got black oil on floor mat, the interior door and oil when dragging foot near seat and door trim.
Business response:
Your feedback is invaluable to us and we understand your frustration. We are sorry to hear that you feel this way about your experience. Please contact Mike Book at mbook@vtaig.com so we can discuss this experience further and work towards a solution.
My appointment for oil change was at 9:00 am at 12:10 then I paid and left
Business response:
Thank you for your honesty about your recent service experience with us. We recognize that your time is valuable, and we strive to honor our scheduled appointment times to respect our customers' busy schedules. Your feedback helps us identify areas where we can improve our service timing and communication. We would appreciate the opportunity to discuss your experience further. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly.
Extra repairs they say I needed I was told I needed a cabin filter my truck don't have a cabin filter I was told I needed an air filter just change my air filter in July only drove truck to Orlando, Little Rock and Branson, MO
Business response:
Your feedback is important to us, and we understand your frustration regarding the service recommendations you received. We are sorry to hear that you feel this way about the suggestions for repairs. We take these concerns seriously and would appreciate the opportunity to discuss this matter further with you. Please contact Mike Book at mbook@vtaig.com so we can address your concerns properly.
Purchased a "Certified Used Toyota" and unfortunately I am experiencing a problem resolving an issue with the Dealership.
Business response:
We regret to learn about the difficulties you are experiencing. We understand your frustration, and we are sorry to hear that you feel this way about your experience. Your concerns are important to us, and we want to ensure that certified vehicle purchases meet the high standards our customers expect. We would appreciate the opportunity to address this matter directly and work toward a satisfactory solution. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can discuss your specific situatio... read more
Prince was great helping us but the dealerstore was charging us a lot unnecessary fees just to increase the value of the loan. Also, there was misrepresented information about an extended warranty fee that was added to loan without any previous information or agreement about it. I'm trying to get this removed but they have not responded to my emails.
Business response:
We appreciate you taking the time to share your feedback, and we understand your frustration. Your concerns are important to us, and we want to ensure this situation gets resolved promptly. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can work together to address your concerns.
I'm not happy with my car.it has problems. I wouldn't recommend
Business response:
We value your input and are sorry to hear that you are unhappy with your vehicle. We take your concerns seriously and want to ensure you have a positive ownership experience. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can discuss your specific concerns and work toward a resolution.
They didn't tighten the seal on the plug properly so my brand new van leaked oil all over my driveway, had to bring it back which was time away from work for them to correct the issue. The desk staff was very nice and handled the issue well. Just frustrating when you take the extra time to come to a dealership for oil change you expect better quality techs.
Business response:
We are concerned to hear that you feel this way about your experience. We understand your frustration. We're glad to hear that our desk staff handled the situation well and provided good service during the resolution process. We take your concerns seriously and use feedback like yours to improve our service standards. Please contact Mike Book at mbook@vtaig.com so we can discuss this experience further and ensure your expectations are met going forward.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.