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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
I used to get better recommendations about what should I do with my car. It wasn't like that this time.
Tires were rotated, but air pressure was not properly inflated.
The employee in the service center was extremely pushy in trying to get me to spend $600 unnecessarily. Then when I tried contacting a manager, I kept getting sent to voicemail. NO ACCOUNTABILITY.
Service advisor did not tell me about the services being performed. I went for regular oil change and tire rotation that came with the plan that i bought. I had no intention to do wheel alignment. I thought wheel alignment was tire rotation. he did not tell about the cost beforehand and did not even call about the service being performed for communication. I would have known i am signing up for something different if there was any cost. Better communication would have been better. It put me on tight spot.
Business response:
Thank you for sharing your experience. We're sorry to hear that the communication during your visit didn't meet your expectations, and we understand how that could be frustrating. Your feedback is appreciated as we continue to review how we support our customers. We would welcome the opportunity to speak with you directly. Please feel free to contact Mike Book at mbook@vtaig.com so we can assist you further.
Carson single-handedly ruined the car-buying experience for our family. I highly recommend the dealership train their employees on general customer service concepts.
Business response:
Thank you for sharing your feedback. We understand how disappointing it can be when a single interaction negatively impacts the overall car-buying experience. Providing professional, respectful, and helpful service is extremely important to us, and your comments highlight areas where we need to reinforce training and standards for our team. If you'd like to discuss your experience further, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com.
Worst service., I understand why you sell "certified vehicles" when all is wrong.?? I don't may any payment yet and I have I few issues with my car.!!? I hate that.!!!!!
Business response:
We take your feedback seriously and understand your frustration. Having problems with a certified vehicle before making any payments is certainly not the experience we want any customer to have. Your concerns are important to us. Please reach out to Mike Book at mbook@vtaig.com so we can discuss your specific issues and work toward a resolution.
Not the service I expected. I'm spoiled by park Place MB since 1992. First interaction with This dealer. Used car Manager, used car salesman, both diligent. My first interaction with advisor with 2nd return. Never met not got followup from advisor on day 3 rd day to return for issues. Actually made buyers remorse set in. Told "you have a used car with 200k miles, we're limited to what we can do". ( I purchased a short term warranty as well). This interaction deflated my trust. Ended up bringing van I purchased for daughter i... read more
Business response:
We are disappointed to hear about the challenges you experienced with your recent visit. We understand your frustration. The situation you've described falls short of the quality service standards we strive to maintain, and your feedback helps us identify areas where we can improve our customer care. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact Mike Book at mbook@vtaig.com so we can better understand your concerns and explore how we might assist you moving f... read more
They checked a amplifier that I told them was burned out and told me it was burned out. Then tried to convince me that they needed to check the entire electrical and music system for $200. This is even after I explained to the that this a common problem with this vehicle and the fix for the problem is even been documented. They quoted me $4700 for a $500 fix. I took my vehicle from the dealership without fixing the problem. The keep sending me reminders to fix the problem. The problem has been resolved for $500 already outsi... read more
Business response:
We appreciate you taking the time to share your experience with our service department. We understand how frustrating it can be when repair recommendations don't align with your expectations or prior research. Our team always aims to provide thorough evaluations to ensure every possible cause is addressed, but we recognize how important transparency and trust are in that process. We're glad to hear your issue has since been resolved and would welcome the opportunity to assist you with future maintenance needs. We would value... read more
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,769 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.