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Victory Home Remodeling
- Contractors
- Holmdel, NJ
About this business
Location details
101 Crawfords Corner Rd, Suite 4505, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I am satisfied with the work that was performed, but communication and response from the company after the work was completed was very poor. There was no cleanup done and I found a lot of nails and debris in my yard and driveway. Had I not cleaned that up myself, my grandchildren could have been hurt and if I ran my lawnmower, there could have been damage to my property or my neighbors' properties. When calling the company and emailing, I had no response back. Also, there was no ** *** that came out to see the work done on t... read more
Business response:
Were very sorry to hear about your experience and appreciate you taking the time to share your feedback. At Victory, communication and follow-up are core priorities, so its concerning to learn that wasnt reflected during your project.After seeing this review, we immediately reached out and were able to connect directly to discuss your concerns in detail. We truly appreciate you taking the time to speak with us and allowing us to better understand your perspective. Our goal during that conversation was to ensure your question... read more
Received repeated sales calls for a quote for roofing that they claimed was submitted online. Despite telling the sales representative we did not make an online inquiry, the sales calls persisted.
Business response:
We sincerely apologize for any frustration this has caused. We want to ensure that we're only reaching out to those who have requested our services. If youd be willing to connect with us, wed love the opportunity to investigate this further and make sure it doesnt happen again and show transparency from our end. Please reach out so we can resolve this promptly *************)
Received repeated sales calls for a quote for roofing that they claimed was submitted online. Despite telling the sales representative we did not make an online inquiry, the sales calls persisted. We sincerely apologize for any frustration this has caused. We want to ensure that we're only reaching out to those who have requested our services. If youd be willing to connect with us, wed love the opportunity to investigate this further and make sure it doesnt happen again and show transparency from our end. Please reach out so... read more
Decent windows, they did a nice job installing them cleaned up after themselves, I should have done some more research a bit over priced should have went to a manufacturer's web site and had them connect me with a dealer and installer I feel I could have chosen a better grade window for the same money.
Business response:
Thank you for your feedback. Were glad to hear that you were satisfied with the installation and cleanup process. Wed like to clarify that the windows you received are a custom-engineered model specifically designed for our company by the manufacturer MI, and this particular model is not available through any other dealers or installers. Our windows are built to a high standard, and we back them with a 50-year warranty to ensure long-term quality and performance. If you have any further questions or concerns, please feel fre... read more
This company used high pressure tactics to get my parents to buy a roof from them at an inflated rate for the area. They got another quote that was less than half of what this company quoted. They cancelled with a certified letter in the appropriate time frame. Then they came back a few days later with a price that was $6,000 less and again, pressured my parents into signing. My mom said she signed because they just wouldnt leave the house. They also said they never received the initial letter in time (which is a complete li... read more
Business response:
Thank you for your feedback. We understand that appointments may vary in length and time depending on the homeowners wants and needs. We strive to provide accurate and fair pricing tailored to each homeowner's needs. It appears this project has already been canceled. If there are any further concerns or if you would like to discuss this matter in more detail, please reach out to us directly. We are committed to addressing any issues and ensuring a positive experience for all our customers.
They literally try to sell you a warranty that the manufacturer already offers. Got an estimate of 3 times the cost of a legitimate companies quote. Beware of this company they are predators
Business response:
***********, all of our warranties include labor. The manufacturers warranty is for the products themselves. Although we aren't the cheapest, we certainly are not the most expensive but we do pride ourselves on having the best value in the industry. We do all work for no money down and assume all the risk before we finish every project. I'm sorry you feel this way about our company!
Victory knocks on my door and tells me they are "working on other homes in the area" and asks if I would be interested in a free estimate. They do this 2 x a week! They not only knock and ring and stand at the door waiting for 20 mins until I come they also walk my property looking into my house . I have told them I'm not interested and start of the convo with manners trying to make it short and sweet I'm not interested without being rude. Victory workers are then pushy continue to talk over you do not leave when you ask the... read more
Business response:
Thank you for the feedback and we will take the necessary internal steps to make sure nothing like this ever happens again. Our reps are trained to take a 'No' just as gracefully as they can take a 'Yes.' I know this wasn't your experience and hopefully you can understand this is not a reflection of our company.
Last May 30 had them install a bay window and a new patio door. While installing the bay window bricks we're knocked loose. They were never reinstalled right. Window evidently was not insulated right because you can feel a breeze through it. When installing the patio door they cracked my ceramic tile and never repaired. Still waiting for them.
We had a scheduled consultation at 5pm for a free estimate on the cost for new siding. The representative had me walk around my home but as we did this he was pulling my siding pieces out and also moving the flashing around my windows. I asked him to please do not do that as this has nothing to do with you giving me an estimate on new siding. He began to get agitated and said it was already coming apart anyway. That was strike 1 and then comes inside and gives this long presentation that was never stated that we needed in or... read more
Frequently asked questions about Victory Home Remodeling
How is Victory Home Remodeling rated?
Victory Home Remodeling has a 4.6 star rating with 2,654 reviews.
When is Victory Home Remodeling open?
Victory Home Remodeling is open now. It will close at 7:00 p.m.