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Victory Home Remodeling
- Contractors
- Holmdel, NJ
About this business
Location details
101 Crawfords Corner Rd, Suite 4505, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Home Improvements are always costly, ******************** Commissions. We closed our first window replacement project today 7/19/22 and providing the 5-star review on point of sale to follow up and final installation. Lifetime guarantee was provided and explained in detail. The money provides for the lifetime guarantee and quality. I'm in the process of closing on a ************** to upgrade and install new gutters. I purchased my home 7 months ago these are project I had planned and need to get done. Thru Victory and there ... read more
Beware of Victory Home Remodeling. They look like a professional company with good prices, but theyre not. Yes, theyre a legitimate business and they do complete work, but their prices are insanely high and their service is terrible. I got suckered in after a door 2 door salesman talked me into replacing my siding and windows even though my house was in good shape. Their young salesman lied about their materials and claimed they manufactured their own windows, they just slap their sticker on someone elses product. They quote... read more
Business response:
Hi ******, thank you for taking the time to share your experience. We understand your frustration, and after reviewing the history of this project internally, we recognize there were aspects of your experience that fell short of the standard we aim to provide.Were aware that this project involved multiple ordering and scheduling issues over the course of the installation process, which understandably created frustration and inconvenience. Since then, we have continued sending teams to the property to complete service items a... read more
The door to door representative ***** stated that my neighbor contracted for a new roof. My wife agreed to get an estimate later in the evening. I confirmed by phone with their salesman. Never showed up and no neighbor contracted for a roof project.
Business response:
Thank you for bringing this to our attention, and we apologize for the frustration this experience ********* the time of appointment setting, we make it a standard practice to communicate that we do not arrive unannounced. Our team always calls the day of the appointment to confirm a homeowners continued interest and availability before sending a representative.After reviewing our records, we do see that an appointment was scheduled for 3/13. Our dispatch team made multiple attempts to reach you that day to confirm, but we w... read more
On Friday, a Victory Home Remodeling sales representative spent over four hours in our home using high-pressure tactics to convince us that our roof was in severe condition. She promoted top-of-the-line materials, a 50-year guarantee, and emphasized their GAF certification as if it were unique, even though most roofers in our area use the same products for significantly less. We were quoted $60,000, which is far above comparable estimates.After hours of pressure, we reluctantly signed the contract on her tablet. She promised... read more
Business response:
Thank you for taking the time to share your feedback. Were sorry to hear that your experience felt frustrating, as thats never the impression we aim to leave.We apologize for any miscommunication during the early stages, particularly around documentation and follow-up timing. We understand how that can create confusion and appreciate you bringing it to our attention.A member of our Customer Success team has reached out directly to follow up, and wed genuinely welcome the opportunity to connect further and address any additio... read more
If you call these people you are guaranteeing a waste of time with a used car salesman in your kitchen.The night started with an actual show, he came in with his sales face on and the most non-human pitch. It sounded like I had an AI human inside of my house. He showed us powerpoints after powerpoints about stuff that, to be *****, I could care less about. Then he went and did an inspection of our home. He made everything out to be worse than it was. As young homeowners, I was so upset and worried about this brand new home I... read more
Business response:
We are sorry to read that your consultation left you feeling frustrated. That is not the experience we aim to provide, and we take feedback like this seriously.Our in-home consultations are designed to be thorough so homeowners can make informed decisions. This includes reviewing the condition of the roof, ventilation, decking, and other components that may impact long-term performance. While some homeowners appreciate a detailed review, we understand that the process may feel lengthy if expectations are not aligned from the... read more
If I could give this place 0 stars I would. My elderly grandparents (grandfather 92, grandmother 87) were pressured into signing a contract to have their roof ***laced. The sales ***resentative spent 6 hours at their home and quoted them a little over $49,000 to ***lace their roof. My grandmother was overwhelmed by the amount of information provided and asked for more time to review the contract but the sales *** told her that if she didn't sign that day while he was there, the price would go up by $17,000. On top of the alr... read more
Business response:
Thank you for bringing this to our attention. Were genuinely sorry to read your concerns and appreciate you taking the time to share this feedback.Victory Home Remodeling does not target any specific demographic. We work with homeowners who either request information directly or schedule appointments through our canvassing team. We take great care to ensure our process is respectful, clear, and appropriate for every household.Prior to any in-home estimate, our scheduling team conducts (2) separate confirmation calls designed... read more
I am filing this complaint due to extremely unprofessional and unacceptable behavior by a representative of this company.A company representative came to my home uninvited. I repeatedly told him no and clearly stated that I was not interested. Despite this, he refused to leave my property after being asked multiple times.I had to continue insisting that he leave, and he became increasingly pushy and inappropriate. This behavior made me feel uncomfortable and unsafe in my own ******* company should allow its employees or cont... read more
Business response:
Were very sorry to read your comments and sincerely regret that this interaction caused you to feel uncomfortable. That is not the experience we want anyone to have with our company.Victory Home Remodeling maintains clear standards for professional and respectful conduct. We only canvasses only in municipalities where proper permitting has been obtained, and our representatives are trained to respect posted No Soliciting or No Knock signage. We are unable to identify a record tied to the details provided, but we take concern... read more
Didnt use but they send solicitors to neighbourhoods and ignore no soliciting signs.
Business response:
Were sorry to hear that your interaction with our outreach team left a negative impression. That is never the experience we want for homeowners in the communities we ******** this time, were unable to locate a record matching the experience described. Victory Home Remodeling canvasses only in municipalities where proper permitting has been obtained, and our representatives are trained to respect posted No Soliciting or No Knock signage.We would appreciate the opportunity to learn more about what occurred and address any conc... read more
Received a quote and signed a contract to complete a vinyl siding project on the front of my home.When the scheduler came, I was told that they measured wrong and the cost of the job would be almost double the original quote.We tried to come to an agreement where I could fit an increase into my project budget, but they couldn't even come close.Rather than take legal action for breach of contract, we just decided to cancel the project.Beware of this tactic.
Business response:
Thank you for sharing your feedback. Were genuinely sorry for the frustration this situation caused.Our quoting process includes a follow-up inspection specifically to prevent unexpected issues or costs on behalf of the homeowner and we understand how frustrating any pricing change can feel.We want to clarify that cancellation is absolutely an available option in scenarios like this. We believe in transparency as the last thing we ever want is for a homeowner to feel surprised or pressured into moving forward with revised pr... read more
Frequently asked questions about Victory Home Remodeling
How is Victory Home Remodeling rated?
Victory Home Remodeling has a 4.6 star rating with 2,922 reviews.
When is Victory Home Remodeling open?
Victory Home Remodeling is closed now. It will open at 9:00 a.m.