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Victory Home Remodeling
- Other
- Holmdel, NJ
About this business
Location details
101 Crawfords Corner Rd, 4505, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedVictory did a fantastic job installing our windows. The salesman Justin came out and was very professional and explained the entire process from start to finish. They followed through on all of their promises. The crew was very efficient and you could tell they knew exactly what they were doing. The warranty and no money down was great too. Were very pleased and will be using them again.
Don't you ever dare send someone to my home and then harass my child about where his parents are again! Then have the nerve to hang up when we call to inquire why your representative didn't take no thank you as an answer. I will press charges the next time you trespass on my property and not leave when asked to.
Business response:
Hi Lauran, We’re very sorry to hear about the interaction you described. What you experienced is not consistent with how we train our representatives to engage with homeowners or their families, and we take concerns like this seriously. Unfortunately, we’re unable to identify your household or the representative involved based on the information available through your Facebook profile. We would appreciate the opportunity to connect with you directly, gather additional details, and have the interaction reviewed with the app... read more
Scammers…do not use them…they lie!!!
Business response:
We're sorry to see this and would like the opportunity to better understand what led to your experience. We take concerns like these seriously, but based on the name associated with this Facebook profile, we're unable to locate a customer record or project in our system. If you've had a direct experience with Victory, please contact our Customer Success Team at 908-320-8023 or CustomerSuccess@VictoryHRG.com with your information. We'd appreciate the opportunity to identify your account, understand what occurred, and address... read more
They like to take advantage of people without resources. Finding excuses for not fixing issues their installation created.
Business response:
Enrique, we're sorry to hear about your experience and appreciate you bringing your concerns to our attention. We attempted to locate your account but were unable to find a customer file under the last name provided on your Facebook profile. If you had work completed by Victory and still have outstanding questions or concerns regarding your installation, we absolutely want the opportunity to look into this and assist. Please contact our dedicated Customer Success Team at 908-320-8023 or CustomerSuccess@VictoryHRG.com with ... read more
This company uses obnoxious door-to-door solicitors
Business response:
Jake, we're sorry to hear your interaction with our team left you with this impression. Victory canvasses in areas where we have received the appropriate permission from the township and/or in neighborhoods where we have recently completed an installation. Regardless, we expect every member of our team to approach homeowners professionally and respectfully at all times. If you feel one of our representatives did not meet those standards, we'd appreciate the opportunity to look into it. Please contact our Customer Success T... read more
The harassment they dish out to their “customers” is insane…do not use this company they will harass you over and over at all hours of the day and night trying to force you into buying and signing a contract that you absolutely don’t want especially being excessively over priced
Business response:
Hi Jeff, We're sorry to hear you feel this way, as the experience you've described is not the standard we strive to provide. After reviewing our records, we're unfortunately unable to identify any customer, appointment, or interaction based on your Facebook profile name alone. We'd genuinely like the opportunity to investigate your concerns and better understand what occurred. If you're willing, please send us a private message or contact our Customer Success team at CustomerSuccess@VictoryHRG.com with your name, address,... read more
After getting multiple quotes from several companies including Victory many where around the same price.. victory however was $35,000 more. A ridiculous amount.. it took for ever for them to get to the point. Whaat an insult to try and charge that much they are taking advantage of the people in the 55 and older community l. BEWARE !
Business response:
Thank you for taking the time to share your feedback. We’re sorry the estimate and overall experience felt frustrating, that’s never our intention. To clarify, this appointment was scheduled through a direct online request you submitted, and throughout the consultation we worked directly with you as the decision-maker. We did not speak with or involve your mother at any point who is the owner of the home within the 55 and older community. Every project is priced based on the specific scope of work, materials selected, inst... read more
Zero stars if I could. Extremely aggressive, rude, and persistent. Came back multiple times with very scammy tactics. Beware!
Business response:
Victory Home Remodeling is a licensed and insured contractor that operates in compliance with local regulations. We’ve documented this feedback internally.
We were disrupted by one of their sales people around 9:30 AM today (the day after Christmas) claiming they were “just driving by” because they just finished a job with our “neighbor Mike” who doesn’t exist and then had my husband on the front step trying to tell them we weren’t interested for about 20 minutes - even after he told them multiple times that we weren’t interested in a roofing estimate and that he would like to get back to his family. Somehow we were suckered in to a bs meeting that we’re still not interested in... read more
Business response:
Thank you for taking the time to share this feedback. We’re truly sorry to hear about this experience, it’s concerning to us and not reflective of our company standards. To clarify, our teams do not selectively drive by individual homes, nor should there ever be multiple representatives visiting the same household in a single day unless it is requested. When we complete a project within a township, our process is to respectfully offer our services to neighboring homes in the area at that time. If this interaction was in fa... read more
Frequently asked questions about Victory Home Remodeling
How is Victory Home Remodeling rated?
Victory Home Remodeling has a 4.8 star rating with 1,399 reviews.
When is Victory Home Remodeling open?
Victory Home Remodeling is closed now. It will open tomorrow at 9:00 a.m.