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Victory Home Remodeling
- Other
- Holmdel, NJ
About this business
Location details
101 Crawfords Corner Rd, 4505, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
under no circumstances use this company. It does nothing but harass people claiming a neighbor is doing work on another block. When you call them on it, I was called names and was extremely rudely spoken too. when I called this horrible company I was put on a list for home remodeling. I would not use your service if this was the last company. gain business my doing the right thing, not harass people because your slow. Horrible company..
Business response:
We’re very sorry to hear about this experience and apologize for any frustration this may have caused. It’s absolutely not the level of professionalism we expect from our team. For clarity, we only canvass in townships where we have been permitted by the town council and where we’ve recently completed work. Our representatives are trained to be respectful at all times and its clear that we failed here. The behavior you described is deeply concerning and not something we tolerate. We weren’t able to locate your information ... read more
Recommendedwe had our gutters replaced and everyone that we met with was very professional and knowledge and not pushy. I felt very good about the entire process. no mess great clean up. would recommend. I have become very disappointed in Victory after I had a scheduled appointment to fix a minor issue . I had a a 2 hour window slot and even called the person twice to inquire if he was showing up. I was sent to voicemail and he never nobody showed up. I then made called Victoryvand spoke to Brian in New Jersey. He apologized and he... read more
Business response:
(Updated) : Thank you for sharing both your positive experience and your honest feedback. I want to sincerely apologize for the missed service appointment and the lack of communication, that’s not the standard we hold ourselves to, and I completely understand your frustration. I’m grateful we had the chance to speak directly so I could clarify what happened. Our scheduled representative experienced a sudden family emergency, and we failed to communicate that to you in a timely manner. That’s on us. I’m glad we were able to ... read more
Stop fucking soliciting. And if ya do, when I immediately tell you no, accept that and leave. Dont keep trying to engage with me. The next one comes to my house im calling the police. and thats for their safety.
Business response:
We sincerely apologize for the frustration this caused and we appreciate your feedback. To clarify, we only canvas in municipalities where we have been granted the proper permissions to do so or when we’ve recently completed an installation in the area — simply offering complimentary inspections and quotes while we are in town. That said, respecting homeowners’ wishes is a top priority, and if our team did not disengage promptly after you declined, that is absolutely not the behavior we train or accept. We take this seriou... read more
Company has no respect for folks who post no soliciting signs. Luckily my county has a registry for it and I'm hoping they get a decent little fine for it Lady looked right at the sign, then directly into my doorbell cam before opening my door and putting the door flyer into it.
Business response:
Hey Pat, we sincerely apologize and understand your frustration. Thank you for providing these photos, they allow us to identify and hold the correct individual accountable. We do train our team to respect “No Soliciting” signage, and it’s clear this did not happen in your case. We are addressing this with the responsible employee to ensure it does not happen again. If you’d like to further discuss your concerns, we can connect you with a Customer Success Manager at customersuccess@victoryhrg.com or 908-320-8023
We had two home projects with Victory and we ran into issues with both! We had 2 sales man come to us and sold us to use their company, little did we know what a mistake trusting salesmen would be. Our first project was our roof, the materials were great and we knew what we were paying for ((plus the warranty)) however, during the install they came through our bedroom ceiling, dropped a sheet of plywood to be exact. We also had no point of contact, to tell someone about the issue. We gave them the benefit of the doubt be... read more
Business response:
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the level of care and professionalism we promise our customers, and we sincerely apologize for the disruptions and issues you've encountered throughout both projects. We’d like the opportunity to properly investigate and make this right. Please reach out directly to our Customer Success Team at CustomerSuccess@VictoryHRG.com or call 908-320-8023 so we can locate your file and begin working toward a resolution. If you... read more
Highly unprofessional from the word go. A few weeks ago they knocked on my door trying to drum up business, ok I filled out a form. The problem lies with the phone call I just received: without reminding me that we once spoke he calls me Jeff from the beginning. I don't know you and that's highly unprofessional. I don't even care to know anything else. Goodbye.
Business response:
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. That’s not the standard we hold our team to, and we understand how frustrating that kind of interaction can feel. We’d like the opportunity to understand exactly what happened and address it properly. Please reach out to us at CustomerSuccess@victoryhrg.com with your contact information so we can connect and transparently address any questions or concerns you may have.
They are too dumb to understand what no means as they have been coming to my home and harassing us for a year now.
Business response:
We’re really sorry to hear that you’ve felt harassed—that’s never our intention. We completely understand how frustrating repeated visits can be, and we appreciate you taking the time to share your experience. To clarify, we do visit neighborhoods where we’re currently working or just finished up an installation, which is likely why our team has been in your area. That said, we absolutely respect homeowners’ wishes and want to avoid any unwanted visits. The best way to ensure that canvassers do not come to your home is by c... read more
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Guys ring my bell twice, we don’t answer because we don’t answer solicitors. They then open the storm door and knock not once but twice before I answered to send them on their way….if we had any interest we’d find you. But if workers for a company are disrespectful you certainly can’t expect them to be respectful of your home when they work on it.
Frequently asked questions about Victory Home Remodeling
How is Victory Home Remodeling rated?
Victory Home Remodeling has a 4.8 star rating with 1,399 reviews.
When is Victory Home Remodeling open?
Victory Home Remodeling is closed now. It will open tomorrow at 9:00 a.m.