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Village Pointe Toyota Service
- Auto Repair
- Omaha, NE
About this business
Location details
18201 Cuming St, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Salesman Josue was great. His director Marshall M was to have things all ready when we arrived @ 11. Nothing was ready. Took us aver 3 hours at the dealership. Good thing we cleared most of our day. Love our new car! You all need to communicate and streamline your buying process better.
Business response:
Thank you for sharing your experience. We appreciate your kind words about Josue and are glad you love your new car. However, we recognize the significant frustration caused by the lengthy process and lack of preparation. We take your feedback about communication and process improvement seriously. Our goal is to provide a smooth, efficient experience, and we clearly fell short in this instance. We will use your input to enhance our coordination and streamline our buying process to ensure future customers have a more seamless... read more
Almost completely hassle free. Overall the purchasing process was not unpleasant. All staff were friendly.
Business response:
Thank you for sharing your experience! We're pleased to hear that your purchasing process was smooth and largely hassle-free. Our goal is to make every interaction comfortable and enjoyable, and we're glad our friendly staff helped create a positive atmosphere. While we always aim for completely hassle-free experiences, we appreciate your balanced feedback and are happy that you found the process not unpleasant. We look forward to continuing to improve our service and hope to exceed your expectations in future interactions.
Jose Castaneda was wonderful from the first day we are inquiring until the day we get the car he was there
Business response:
Thank you for sharing your experience! We're so glad to hear that Jose provided excellent service from start to finish. We'll be sure to pass along your kind words to him. We appreciate your business and look forward to serving you again!
Village Pointe Toyota is awesome with a wide range of vehicles to choose from. The staff, especially Zach was very knowledgeable about the Tundra that I purchased. Zach walked me through setting up my phone with all the features (remote start) etc and explaining all the button/features inside as well. I can’t thank the GM Terry enough for providing a sales staff that is polite and professional from the moment you walk in the store to when you drive away in your new Toyota . I would highly recommend Village Pointe Toyota to a... read more
Business response:
Thank you for the wonderful review! We’re thrilled to hear that you had such a positive experience. It’s fantastic to know that Zach provided you with knowledgeable assistance and walked you through all the features of your new Tundra, including setting up your phone and remote start. We’re also grateful for your kind words about our General Manager, Terry, and the professionalism of our entire sales staff. Your recommendation means a lot to us, and we appreciate your trust in us for your vehicle needs. If you ever need anyt... read more
Zach, Cesar, and Joel were awesome in accommodating my search for a truck. Quick and painless process.
Business response:
Thank you for your fantastic review! We're delighted to hear that Zach, Cesar, and Joel were able to accommodate your search for a truck and that the process was quick and painless. Our team is dedicated to providing a seamless experience, and we appreciate your recognition of their efforts. Enjoy your new truck, and we look forward to serving you again in the future!
Zach was a great salesman. He listened and answered anybquestions I had. I really appreciate his professionalism.
Business response:
Thank you for your kind words! We're thrilled to hear that Zach provided you with excellent service. It’s great to know that he listened to your needs and answered all your questions with professionalism. We’ll be sure to pass along your appreciation to him. If there's anything else we can do for you, please don’t hesitate to reach out. We hope you enjoy your new purchase!
Zach the best salesman very efficient, effective and helpful. This dealership is one of the best in Omaha for me. They have pretty good prices in the cars. I will definitely recommend to everyone this place.
Business response:
Thank you for your fantastic review! We’re delighted to hear that Zach provided you with efficient, effective, and helpful service. It’s great to know that you consider our dealership one of the best in Omaha and that you found our prices to be competitive. We truly appreciate your recommendation and support. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Salesman was very helpful and flirtatious with his words. Made me feel like I was the only customer he would sell to forever. He was very romantic and sweet when it came to going over the material of the vehicle. My husband and I will only buy from him for now on where ever he sells we will be!!
Business response:
Thank you for sharing your experience! We are delighted to hear that our team made you feel special and provided such personalized service. It’s wonderful to know that their approach and passion for our vehicles resonated with you and your husband. Building lasting relationships with our customers is important to us, and we’re thrilled that you plan to return to them for your future purchases. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again!
Jose was very helpful and kept me informed throughout the purchasing process and while waiting for the vehicle to arrive at the dealership. He did a very good job of orienting me to all of the features of my new vehicle.
Business response:
Thank you for sharing your experience! We're thrilled to hear that Jose kept you informed throughout the entire purchasing process and ensured you were comfortable with all the features of your new vehicle. It’s great to know that his support made your experience smooth and enjoyable. We appreciate your feedback and look forward to assisting you again in the future!
Frequently asked questions about Village Pointe Toyota Service
How is Village Pointe Toyota Service rated?
Village Pointe Toyota Service has a 4.8 star rating with 2,245 reviews.
When is Village Pointe Toyota Service open?
Village Pointe Toyota Service is closed now. It will open at 7:00 a.m.