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Village Property Management
- Property Management
- Palm Springs, CA
About this business
Location details
333 N Palm Canyon Dr, UNIT 118, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible response time. Washer/Dryer broken for over 3 months. Finally replaced with another unit's throw away. I give this one 2 months before breaking down
Business response:
Hello Robert. I do know that our firm's staff and myself did all that we could at the time especially in the midst of the Pandemic. Replacement parts were an issue with the appliance repair company that was sent out and we worked with the property owner of your past apartment to resolve as quickly as we could. We also had scheduling challenges syncing up your availability with the repair companies schedule given your travels. It was an unfortunate situation and I know it was frustrating for you. If we were faced with this sa... read more
Horrible experience with this property management company. You can never get a hold of anybody, they want to do all the communication via voicemails and texts. I've been without air for over a week now in triple digit weather, with a baby on the home and nowhere to go. I'm sure even this one star won't get their attention.
Business response:
Hello Luis, you are still a valuable resident of ours and given that you are an AC technician by trade, you know the difficulties first-hand when having to work through property owners home warranty programs and the back and forth that brings. We brought you over two portal AC units to provide some cooling until the unit could be replaced. I know it was uncomfortable for you but I am thankful we were able to facilitate the replacement as soon as we could. Thank you, Michael
Worst property management company evey. Not responsive to service issues. Likes to rent to drug dealers. They turned my parking into a drive thru pharmacy.
Business response:
Hello Richard, We strive to meet your requests where possible when provided the opportunity but as you know this individual is no longer a resident at the property. It took legal action to resolve this issue. We responded as quickly as the legal process would allow. Thank you, Michael
After a couple of email exchanges with Michael Heath about rentals available managed by his company and submitting an application, never heard back from him. Even emailed him multiple times, sent inquiries about another rental. Nothing. Only James is responsive but he's not the final say so for rentals.
Business response:
Hello Phoenix, I am one person in our organization out of many and if you were working with James, he is the right person related to inquiring about property availability and access. I do not see that you and I have had any communication regarding a rental application you submitted nor do I show an application received or processed under the name Phoenix. Any denial on a rental application would have been followed up in writing. I trust James was able to assist you with your rental inquires. Please let me know if we may be o... read more
Michael Heath is the owner of the management company that handles my rental property VPM and a Realtor. I live in a duplex with a small pool. At first my electric bill was huge and I couldn't figure out why. I called SCE and they informed me that I was using to much electricity for a single person living in a 1200 sq foot cottage. They asked what I was running 24/7. It was the pool and light timer. The pool light went on every night 6-11 unabiling me to do anything manually. Compiling electric bills and back and forth emails... read more
Business response:
Shelly was very aware of the $50 credit she received from us monthly for the tied electric meter sharing the pool pump. Shelly did file a complaint with the Department of Real Estate after she was not satisfied with hearing from me that she signed a lease acknowledging the $50 utility credit The DRE closed the case after I provided a copy of Shelly's lease which clearly stated that she would be receiving the $50 credit each month for the offset of the meter usage. For the record, our firm terminated the management agreemen... read more
I own a historic and gorgeous cabin close to Bear Mountain in the Moonridge area of Big Bear Lake. I had used their service previously when they specialized in "short term" rentals. The owner, Kathy assured me my place would rent easily. I was MORE that patient with her not getting the cabin cleaned or listed, and she NEVER rented it. I lost THOUSANDS thanks to her lack of competence... I feel bad for her nice office manager who has to offer that Kathy is at yet another horse event... She should just retire and play with he... read more
Business response:
Hello James, you posted a review to the wrong property management firm. We do not currently nor have we handled property management in the Big Bear Lake. We do not manage any mountain properties. Thank you, Michael
They were the worst landlords I have ever worked with. They were incorporative and a pain to deal with. Simple maintenance issues will take forever to be resolved. They have flat out lied to us on more than one occasion. They don't work on Fridays and are otherwise lousy and shady people.
Business response:
I am not too surprised that Sarah would review us on Yelp without providing an opportunity for our firm to first address her grievance. But then again her complaints are based on the fact that she did not receive as much of the security deposit in return as she would have liked. Sarah and roommates left the condo they leased from us in an undesirable state. So much so that they chose not to attend the final move-out inspection with me and the property owner of fear of embarrassment I gather. Sarah and roommates understoo... read more
If you are a property owner think twice before calling. Many of their tenants need more screening. Just my opinion!
Business response:
Hi Susan, Just seeing this review you left for us back in July 2016. I am a bit surprised by the review as I considered that we had a good rapport over these many years. You thought enough of us to call in and speak with me about managing your property. Perhaps you meant this review for another agency? If this review was meant for us I'd like to understand a bit more about your concerns. Perhaps there is something I can make better.
These agents are sketchy! I went to the office to inquire about a listing. Besides the fact that the office reeked of microwaved food, and was inhabited by a small sickly dog with horrible skin problems, things went fine at first. After i completed their 8 page application and provided them with my financial and personal details, I asked for some verification that the owner was current on the mortgage and had not had any problems with delinquencies. At this point their attitude changed completely - the agent shrieked that ... read more
Business response:
Providing professional and courteous service to all of our visiting patrons and prospective clients is not only our duty but your right. Hello Duncan - I do recall your visit to our office. We stayed open on our lunch break while you reviewed the rental application you wanted to submit for one of our rentals. After flipping through the application, your first statement to me was "I am not going to provide all of this information to you." This took me by surprise as you wanted to be considered for the property. I explaine... read more
Frequently asked questions about Village Property Management
How is Village Property Management rated?
Village Property Management has a 3.1 star rating with 56 reviews.
When is Village Property Management open?
Village Property Management is closed now. It will open on Monday at 9:00 a.m.