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3443 N MacArthur Blvd, Irving, TX, 75062, United States
Get directions45 residents only; brand new $4600-4850 'all inclusive'
'calm' mem care program w/ massage & aromatherapy; location close to Kris, hard tile flooring w/ some carpet; central kitchen and dining. all rooms open to main area; staff trained in dementia; paths outside short; extended dining times; memory book made for reminiscing activities; Bible studies, hymn singing; day trips
What a wonderful place! My mother came here for therapy and left better than she came! The staff was so helpful and nice to us. Met all of our needs and then more. I will recommend this place to everyone I know! Mom is so happy with how she is doing!
Went in to this facility from my surgery for after care of my total knee replacement and within one week I had to go to the ER for a bladder retention. The ER stated I needed to get it removed in a week and see a urologist and nothing has been done. I am not getting diaper changes only every 4 hours. Not receiving the proper PT I need on my knee only had PT twice. They want to do upper body exercises. I had a heated conversation with the PT manager who pushed me. The brought me to my room and left me in the wheelchair . Don’... read more
My mother got COVID here and died. The rooms are shabby and unkempt. The staff don't seem to care about the residents as it'll be weeks between bathing them no matter how much they cry and beg to be cleaned when they can't do it themselves. They also refuse medication as a form of punishment. My mother HATED this place and she called me in the middle of the night crying on more than one occasion. Because of quarantine I couldn't do anything about. She wasn't there because we put her there. (names removed) put her there witho... read more
Initially not impressed. Trying to get medical info on my uncle who suffered a stroke and was admitted (against his will). He is very depressed and confused about why he’s there. His speech is impaired. Desk personnel wants to transfer my calls to his room! He can’t communicate! I’m in the USVI and just want some a status report about his care. Seriously? That’s asking too much?
A family member was transferred to this facility from the Neuro Skills Centre 2 days ago and has not yet received a shower or bath to date and I just spoke with him a few minutes ago, I called the facility and everyone is passing the buck. He is currently being housed in the facility and I was told that he has not yet been admitted and I am not sure what that means or how that is possible. He suffered a stroke will on business in Dallas and is a resident of Pennsylvania. We have received nothing but complaints since he has... read more
This is the second time I have visited this facility just to get information. And again no one to assist you... Receptionist tried to be helpful but she didn’t have any knowledge or information about place. Other staff that I observe were very indifferent....I sat there for approximately 15 minutes while receptionist was trying to find someone. Customer service is absolutely a big “0”... All I wanted were answers not a tour. Will not waste anymore of my time.
Business response:
Hello, we are very sorry to hear that you were unsatisfied with our customer service. We will address this issue and make the proper changes to prevent difficulties in the future. Thank you for your feedback!
I would never trust this facility after having my Mom there. She had a stroke, very high BP and no one even recognized it was a stroke or got her help. They reported to me she was dehydrated and being given an iv. my daughter checked on her and said can't you see she has had a stroke. They knew her BP was very high bit never told us. It's been a nightmare caring for her since. Please don't trust your LO is being cared for in this facility. Don't take the chance at all.
Villages on MacArthur has a 3.9 star rating with 514 reviews.
Villages on MacArthur is open now. It is open 24/7.