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Vinton Veterinary Hospital
- Veterinarians
- Vinton, VA
About this business
Location details
1309 E. Washington Avenue, Vinton, VA, 24179, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I used to love this place, had always been really great to deal with. Until today, I called around 11:30 and asked to speak to someone about the possibility that I may need to put my dog down. They gave me the name of the last doctor that saw him and told me they would have him call me. I wait 4 hours and called back, was told that the doctor was in surgery ( which I completely understand would take precedent) but that he would call me before the end of the day. They are now closed and no one called me back. I am trying to f... read more
they tell you one thing over the phone then when you get to the office it is totally different. they don't honor what their employees tell you.
Business response:
We are sorry that you feel like you did not get the correct information. We will be giving you a call to see if we can get more information from you so that we can improve our services.
My fur babies have been going here since 2014 to see Dr. Snead. She is WONDERFUL. However, customer service is NOT. It didn't used to be like this, but anytime I try and make an appt or even get a medication refilled, I get a busy phone signal. If I don't get that, I get sent to voice-mail where my message is NEVER returned. I've tried emailing, same deal. No reply. Tried reaching them for over a week, in the time my dog ran out of his daily meds due to this and I am beyond frustrated. I finally just drove over there, got th... read more
You chose to delete my post I see. Bad idea. For the past 2 years +. I have taken Jager, my Min Pin to Vinton Vet since my wife, Teresa & I were married. My last visit was on 6-17-20 and I had a question. I called was hung up on 3 times without any voice but it rang and rang before it hung up. I tried again this time it went straight to the music of your hold. I was on hold for 14 minutes when someone answered and asked me if I could hold. I told them I had been on hold for 14 minutes (a cell phone shows how long the ... read more
Bad experience. was told one thing by one lady at the front and was told something completely different by a lady at the front the next morning when I was bringing my animal to be seen. My animal was unable to be seen.
RecommendedThey are very concerned and treat your pets as thought they’re their own.
Business response:
Thank you for your kind compliments and positive feedback, Sonya ! We truly appreciate you trusting us with your pet’s care and you are correct we do think of our patients as our own! Best regards, The Doctors and Team at Vinton Veterinary Hospital
Such kind wonderful people who took great care of my Rosie the rotti who was bitten by snake!!! I give them a high regard for excellent care!!
Business response:
Thank you so much for your kind words, Shameless West. We really appreciate you taking the time out to share your experience with us. We all hope Rosie is doing much better and please give her some extra love from us! Kindest regards, All the Doctors and Staff at Vinton Veterinary Hospital
I would like to thank the staff and vets for their compassion through this hard time losing my Jake.. they went above and beyond to make things right.. i appreciate it from the bottom of my heart
Frequently asked questions about Vinton Veterinary Hospital
How is Vinton Veterinary Hospital rated?
Vinton Veterinary Hospital has a 4.7 star rating with 2,037 reviews.
When is Vinton Veterinary Hospital open?
Vinton Veterinary Hospital is closed now. It will open tomorrow at 8:00 a.m.