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Waconia Dodge Chrysler Jeep Ram
- Automotive
- Waconia, MN
About this business
Location details
905 Strong Drive, Waconia, MN, 55387, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Poor sales tactics, bad product, Poorly managed My somewhat long review about experience with Waconia Dodge. I make my living in sales and I hope we were a one-off scenario because our experience was mishandled and the truck in question was misrepresented on the phone, internet and even in person by the salesman. My wife and I started off on our trip initially because we were picking up a car that we purchased about an hour away and Waconia was somewhat on the way there. My plan was to buy this truck or one down the road wit... read more
I just bought a 2016 Town and Country I just bought a 2016 Town and Country and the noise is terrible . The only honest person in the dealership is Jerry in the service department , from the sales manager to the salesman , they said ( that is what you bought ,Too bad)
Do not buy from Waconia Dodge, Jeep,Ram!!! Bought a used vehicle from them, temp license expired. No loaner or compensation. 15 days after being told not to drive vehicle new plates show up. They offer a car wash and it happens excuse! Bad buying experience
Business response:
Sorry that you feel our dealership provided you with a bad experience. If we would have known the license plates on the vehicle that you purchased were missing we would have ordered them right away instead of just getting the tabs. Sometimes license plates get stolen off vehicle that are on our lot or other locations, that is why our process is to check each vehicle individually prior to delivery, unfortunately, this step was overlooked. Our records do show that the vehicle had plates on it when it was traded in to us. Unfor... read more
Terrible Service Called for a service appointment because my check engine light came on. Asked when I could get it in they said we are really backed up. and told me Monday is the first available day they had. I called on Tuesday. I think that is bad service seeing I bought the vehicle from the dealer ship. they had no concern that the engine light was on. would not recommend there service dept.
Purchased a used vehicle with 79k miles and spent a little under 9k. I was told that this was a one owner and had purchased the vehicle at this dealership. I had the vehicle exactly 13 days and the alternator went out which was on a friday about 6:30. I had to have the vehicle the next day for work so I had no other option but to find someone that could fix it that evening. This dealership closes at 6p so iit wasn;t convenient for me to wait to take it to them to fix it. The bill was $400. I sent the receipt and diagnostic t... read more
Business response:
The Pacifica that was purchased did go through a 125 point inspection, the same inspection that a Chrysler factory certified vehicle would receive. Like the majority of our pre-owed vehicles, your vehicle had a 3 month, 3,0000 mile limited powertrain warranty. You were offered to purchase additional warranty, but declined. From our understanding, the alternator had not failed, but was whining, so the vehicle could have been brought to our dealership, where we could have verified the repair, and contributed to the repair if n... read more
After paying top dollar (over $18,000.) for a used SUV, items brought to their attention beforehand got taken care of, but anything after the sale... forget about it. Nobody even would look at why the rear hatched leaked. I took care of three items myself for a cost of over $700.
Business response:
This customer requested and had his own mechanic inspect vehicle prior to purchase. We agreed to his discounted offer on the selling price of $18,100 (Kelly Blue Book was $23,455, our advertised price was $19,497). Customer came to dealership with a few issues, however, did not have a service appointment and we could not get him into service immediately. He opted to leave dealership. There was no opportunity to look at leak, which was a molding. We contacted customer and offered to look at vehicle concerns, but he had alread... read more
Frequently asked questions about Waconia Dodge Chrysler Jeep Ram
How is Waconia Dodge Chrysler Jeep Ram rated?
Waconia Dodge Chrysler Jeep Ram has a 4.7 star rating with 1,769 reviews.
When is Waconia Dodge Chrysler Jeep Ram open?
Waconia Dodge Chrysler Jeep Ram is open now. It will close at 8:00 p.m.