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Walnut Creek Assisted Living and Memory Care
- Assisted Living Facilities
- Mansfield, TX
About this business
Location details
2281 Country Club Dr, Mansfield, TX, 76063, United States
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What's very frustrating is that there is NO description on what the different levels of care provide. It's just cast in "minutes" and that's not helpful at all. Other facilities had complete descriptions of what their various care levels provide. My mom says The house keeping is immaculate". Coming from my mom, that's very high praise indeed. She really wishes newspapers were available at WC
Business response:
Hi there, thank you for your feedback! We appreciate your mom's kind words about housekeeping. We strive to provide high-quality care, and we'll take your suggestions on clearer descriptions and newspaper availability into consideration. If you have more insights, please reach out to residentexperience@frontiermgmt.com.
The facility is nice. Clean. The staff friendly. The management had a high turnover rate. My sister wandered away from the facility and I found out they had no cc system to monitor who came and went from the facility and when. They had to issue a silver alert. She was missing for 3.5 hours and was found through social media.
Business response:
Hello there, Thank you for your feedback. We are sorry to hear about your experience. Our team strives to provide a friendly and warm environment and your feedback helps us improve. If you are willing to discuss your concerns further, please reach out to us at ResidentExperience@frontiermgmt.com.
I would want others to know that we did not have a good experience with this facility. They mis-manage medications/ do not give out medications when they are supposed to. They also do not clean residents rooms, respond to call buttons, etc. The food is almost non-existent, they miss meals, give them extremely small portions and the meals aren't nutritious. I would not moved your loved one in here.
Our family is very unhappy about this facility. Every visit there was an issue with safety, cleanliness, promptness, and responsible care for our family member. We do not recommend Walnut Creek to anyone looking to have a loved one looked after. We are moving our family member to a more professionally-run facility.
We are very disappointed in this place :( We moved my Grandmother here in November 2015 so she could be closer to us (her Granddaughter) because my Dad, her son lives overseas. We started of with concerns due to the reviews but after speaking with the Manager about our concerns we wanted to give them a chance! BIG MISTAKE! Although some of there staff have been great to my Grandmother, which we are very thankful for, the administration is just awful. If you ask for something to get done...It wont happen or you have to keep c... read more
This place is disgusting, the caregivers are rude and poorly trained, the executive director needs to be a grocery lot attendant at the nearest Super Market. My Father lived at here and was neglected the whole time he was a resident, always soiled, his apartment and laundry were never done, he barely even ate, he remained confined to his apartment dispite all the activities that were promised to us, something needs to be done to close this dump down the residents are nothing more than a dollar sign so glad dad is no longer t... read more
The property is beautiful. But the nurse is horrible she is unprofessional, ill mannered, and a embarrassment to herself and the facility. I'll be moving my parents immediately!!
How dare they go up on my mother's level of care which resulted in a higher rate without telling me.....i can't get my mom out of here fast enough!!!!
Stay away the Executive Director is a liar and a scam artists, she guaranteed activities, quality care, quality food and to remain accessible at all times for any questions or concerns....i've had to call her twelve times before her assistant called me back and resolved the issue at hand
Frequently asked questions about Walnut Creek Assisted Living and Memory Care
How is Walnut Creek Assisted Living and Memory Care rated?
Walnut Creek Assisted Living and Memory Care has a 4.1 star rating with 115 reviews.
When is Walnut Creek Assisted Living and Memory Care open?
Walnut Creek Assisted Living and Memory Care is open now. It is open 24/7.