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Waste Pro
- Hazardous Waste Disposal
- Clearwater, FL
About this business
Location details
5170 126th Avenue North, Clearwater, FL, 33760, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wastepro has missed service on 7 of our community buildings 3 days in a row. I have reached out to them 5 times during this process only to be given promise of service and callback but nothing.
Business response:
Alarico, thank you for bringing this to our attention. We sincerely apologize for the repeated missed service and the frustration caused by the lack of follow-through. We'd like the opportunity to investigate what happened, address the missed collections, and ensure this issue is resolved as quickly as possible. Please email us a directly at wpcr@wasteprousa.com with the community names and service addresses so our local management team can review your accounts and follow up with you directly. Thank you. LR
ABSOLUTELY AWFUL - the level of laziness and incompetence is unreal. I have been calling for over a week now to get my trash picked up - they somehow forgot the entire side of my street - and this is not a one off occasion either and has been happening constantly over the past month. You will NOT receive a call back and you will not get your trash picked up on time for what you pay. UNBELIEVABLE
Business response:
Ashley, thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced. We understand how upsetting it is to deal with missed collections, unresolved service concerns, and difficulties regarding your account. We have located the account and we would like the opportunity to review your service history and telephone calls, investigate the missed pickups, and clarify any questions regarding your service agreement. Our local management team will work toward a resolution. Please feel free to re... read more
Signed up 1st week of June for a July 1st start date. Waste bins were sopose to be delivered 2weeks before start date. I called last week of June to notify no bins delivered yet. They said set the trash out and it will be picked up. Today is July 7 trash has been in the street for 3 days, not picked up, no bins delivered. I called today -second time they promised bins to be delivered today, and missed trash pickup to occur. Didn’t happen.To add disappointment they started billing me June 20th. Liars! Completely lied to, no r... read more
Business response:
Gretchen, we sincerely apologize for the inconvenience caused. We take your feedback seriously. We have located your account and will address the issues promptly with the local management team for resolution. Please feel free to reach out to us directly at wpcr@wasteprousa.com. LR
A couple days ago I wrote a low rated review. BUT, I talked to Corey this morning, and he assured me that my receptacle will be delivered today, and they will change my billing cycle to start when I actually have a container and the next first pick up day. I am happy with that. I am pleased with the response from the office on this situation.
Business response:
Candy, your review is appreciated. We're glad to hear that Corey was able to address your concerns and provide a solution. Thank you for sharing your experience with us. LR
I signed up for service which is to start on Monday. The person I signed up with delayed my service start so that I could have a trash can delivered. It still has not been delivered. If you want to sign people up for service at least have the trash receptacle available. I called a few days ago asking about the receptacle and I was told if I had a trash can to put it by the curb for pickup. I don't have one. This is not good business. If you don't have the receptacles then don't sign up people. They could not give me a date t... read more
Business response:
Hi Candy, we're sorry for the frustration but I see that you have written another review after speaking with Corey giving us five stars. We're glad that you were able to speak to him and resolve this. If you need to reach us in the future, you can email us directly at wpcr@wasteprousa.com. LR
I moved to Clearwater a month ago. I've been in contact with waste prep to pick up my trash for 2 weeks now and they have yet to show up to pick up my trash. I've called numerous times and I've been hung up on. The lady I spoke with today has zero customer service skills. I just need my trash picked up. This is not any way to run a business
Business response:
We're sorry for any inconvenience you've experienced, Lisa. We appreciate your feedback and would like to address your concerns. We have located your account and will share the information with the local management team for resolution. Please feel free to reach out to us at wpcr@wasteprousa.com to discuss this further. LR
I had a waste company fir 30 yrs. (NOT WASTE PRO) that was great, but git expensive. Someone came knocking on my door from Waste Pro about a year ago with a lowball special offer that was 1/3 less cost. The only kicker that would come back to bite me....I had to sign a 2 yr.. contract. BIG MISTAKE. From day #1 Waste Pro could not give me a trash can because...so many people had signed up? Was the excuse and the trash can delivery is done by 3rd party...so I was told. So, 2 months later they delivered an official Waste Pro ca... read more
Business response:
Blue Strat, we have located your account and your review will be shared with the local management team for resolution. Please feel free to reach out us directly at wpcr@wasteprousa.com. Thank you. LR
YOu did it again waste pro.its not to hard my trash pick up is Mon. and Thurs. You are the worst company. I refuse to call again to be told Sat. To wait 45 mins.
Business response:
Sue, your feedback is invaluable to us. We regret to learn about the issues you've experienced, it will be addressed with the local management team.. Please feel free to reach out to us at wpcr@wasteprousa.com. LR
I have tried and tried to get a blue recycle can for my home for 6 weeks or longer. My HOA does not appreciate me throwing it on the curb, and explained Galindo/Linda was supposed to have taken care of this weeks ago. So I called left messages I more time, and she blasted me, yelling at me screaming about phone numbers and everything else she could think of. How can I possibly get a recycle can. And please send Galindo/Linda to some customers service classes, because yelling only shows WastePro competence or incompetenc... read more
Business response:
Good Afternoon Lee, I'm sorry to hear of this experience. Please be assured local management is aware of the review and should be contacting you directly. If you need further assistance please feel free to reach out to us at wpcr@wasteprousa.com. Thank you. LR
Frequently asked questions about Waste Pro
How is Waste Pro rated?
Waste Pro has a 4.4 star rating with 3,524 reviews.
When is Waste Pro open?
Waste Pro is open now. It will close at 5:00 p.m.