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Waste Pro
- Waste Management Solutions
- Milton, FL
About this business
Location details
5859 Commerce Rd, Milton, FL, 32583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thank you Hannah for answering all my questions and setting up an extra pick up as we just moved in a couple of weeks ago. I really appreciated your follow up, though unexpected, when you called back the next day to let me know what my options were for disposing of paint cans.
Business response:
Hi Keith, thank you for the 5-star review in Milton and for sharing your story with us! We work hard to make sure each customer feels valued. We're always happy to help!
I rarely leave negative reviews, but my experience with the Milton, FL Waste Pro office was incredibly unprofessional. I called because my bulk pickup had been sitting at the curb for three days after I was originally told it would be collected. I simply wanted to confirm that it was still scheduled for pickup. I explained that every time I schedule a bulk pickup, there seems to be an issue, and if it wasn’t going to be picked up, I would consider switching companies because this has become a recurring problem. The represent... read more
Business response:
Chelsey, thank you for taking the time to share your experience. We sincerely apologize for the frustration you encountered, both with the delay in your bulk pickup and with your interaction with our office. We also regret that your conversation with our representative left you feeling unheard and disrespected. Providing courteous, professional, and helpful customer service is our expectation. We take your concerns seriously and our local management team will review what occurred, including the handling of your call and the ... read more
I went to the Waste Pro website. I clicked on "Request Service" put in my address and chose new residential service. Chose the next available date which was about ten days out. A week later I had still not received any type of confirmation of the order. I called and was 11th in line to speak to someone. After waiting 20 minutes I got a very nice rep that said that filling out the form online does nothing to actually set up service. It is just a request that goes to a corporate office and apparently no where else. So you have... read more
Business response:
Stephanie, we deeply apologize for the frustration and inconvenience. We will work with the local management team and track the email request submitted to assure that this will not happen again. Our direct email is wpcr@wasteprousa.com. Thank you.
Based on a phone call I received from the Division Manager, I am going to change my previous one star review. The call was a very timely follow up based on the unfortunate experience I had this past Friday with a bulk pickup. The Manager indicated that he had discussed the situation and necessary actions with the staff to prevent future inconveniences. He was professional, pleasant and apologetic. He rescheduled my pickup to resolve the issue. I appreciate the personal customer service from Waste Pro!
Business response:
Dale, Thank you for sharing your updated experience with us. We appreciate your feedback and are glad we could resolve the issue for you. LR
Very disappointing service. I called 3 times to confirm a curbside mattress pickup and was told it would be done this past Friday. I placed it against my mailbox Thursday night. I left town and called Friday to confirm pickup. Was told since it was propped against the mailbox it wasn’t picked up. It has to be laying flat on the ground. I was NEVER told that during the 3 conversations I had with your representatives. Couldn’t the driver get out of the cab and push it over! Had to get a neighbor to haul it back to my garage an... read more
Business response:
Dale, we're sorry to hear about your experience. We have located your account and made the local management team aware. We will reach out to you to schedule the bulk collection. Please feel free to reach our to us directly at wpcr@wasteprousa.com Thank you for sharing your feedback. LR
Terrible service. This week I set out on the curb the BROWN can that was totally full of leaves and small limbs. I also place in small piles a small pile of 2 inch diameter limb/logs cut up in in lengths of 2 feet, six bags of leaves, four small piles of small limb/branch cut to 3 feet. The lazy truck guys took the can and bags and left a green tag on one of the small piles that I had set in piles that one could pick up easily. I called the office and they said they have to have a string around the bundles. Last time I will ... read more
Business response:
Scott, We're sorry to see that we have received a 2 star google review from you as we strive for excellent customer service. We have located your account and see that you spoke to our customer service representative on 04/24/26 about yard waste collection regulations. We service many homes per day therefore, we do require yard waste bundles to be secured with twine or string. We will also email you the yard waste guidelines for future collection guidance. Please feel free to reach out directly at wpcr@wasteprousa.com. LR
Mia from Milton, FL office is horrible, extremely rude, and bitter when I called to ask for yard leave pickup. And guess what they never came to pick up the trash. Terrible customer service and no help. For the price every three months you would think they would do their jobs! Four calls later four different agents none as rude as Mia but still the company can't get it together and pick up my yard trash wow!
Business response:
Good Afternoon Brandy, we are sorry to hear that you have had this experience. We would like to be able to review the telephone calls. Please contact us directly at wpcr@wasteprousa.com with your address. Thank you. LR
Charge you extra to pay over phone, online system keeps locking me out never can login. Feel like my bank is less picky than A TRASH business. No way to pay bill easy. Super complicated for ZERO reason.
Business response:
Good Afternoon Marc, I'm sorry you were having issues registering for an online account with Waste Pro. I have located your account and have emailed you information on how to register. Please reach out at wpcr@wasteprousa.com if you need additional assistance. LR
7/8 $ dollar fees for over the phone payments is insane. Credit card fee plus phone fee is outrageous.!
Business response:
It's unfortunate to hear about your experience with the fees. Please feel free to reach out to us directly to talk about this more. Most of our fees are $4.95 for a credit card fee over the phone. We would be happy to help you set up payment online through our Bill Pay portal to avoid any additional costs. Alternatively, you can provide account information for a direct withdrawal from your bank account. - JK
Frequently asked questions about Waste Pro
How is Waste Pro rated?
Waste Pro has a 4.7 star rating with 4,366 reviews.
When is Waste Pro open?
Waste Pro is open now. It will close at 5:00 p.m.