WellNow Urgent Care's cover image

This profile has been claimed by the business owner or representative.

WellNow Urgent Care

4.5

About this business

Location details

13448 South Cicero Ave, Crestwood, IL, 60445, United States

Get directions
WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.5869 reviews
Select a rating
Dontae R.'s profile image
Dontae R. 
rating
6 years ago

This place was hands down my best experience at a medical facility not just urgent care. They registered for me I didn't have to sit with a clipboard and fill out a bunch of papers the wait wasn't long everyone was very friendly and personable . They really listened to my issues with my back and did everything they could to help, they even burned my x-Rays on a CD. Really pleased with this place and if I ever have anymore issues I will only come here. They were very Modern flatscreens everywhere in every room even gave me th... read more

Laura F.'s profile image
Laura F. 
rating
6 years ago

I accidentally fractured my finger today by dropping a 25 lb. bag of cherry wood charcoal on my hand at the Jewel checkout. It's Saturday and a warm summer day, the last thing I wanted to do was go wait for 5 hours in Palos Community Hospital Emergency Room. My intelligent husband suggested going to an urgent care center. Great idea! WellNow Urgent Care in Crestwood, IL was the closest. They are brand new and just opened April 2019. I highly recommend them. We were seen very quickly and I was having X-rays in less than half... read more

Soleil K.'s profile image
Soleil K. 
rating
6 years ago

One of the greatest experiences. Brought my infant here and The staff was amazing. I would recommend this urgent care to any and everybody. 

Charles S.'s profile image
Charles S. 
rating
3 weeks ago

STAY AWAY!!! They will send in wrong information to your insurance so claim gets denied. Then charge your credit card the day after you receive the invoice for full payment. Then when insurance fixes their issue and sends payment, they claim they never received the payment from insurance company and will not refund what they charged you because insurance says they can only charge half of their fee. INSURANCE FRAUD AT ITS FINEST AT THIS PLACE!!!! 

Business response:

Hi Charles, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Lauren E.'s profile image
Lauren E. 
rating
2 months ago

This place is crazy. Came here on a Sunday and they're trying to tell me because I have blue cross blue shield even though it's public aid I still have to pay $60 to be seen. Ummmmm I think this is a scam. I think this lady is trying to pull a fast one. Smh 

Business response:

Hi Lauren, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Lotto 1.'s profile image
Lotto 1. 
rating
3 months ago

Terrible Place! I scheduled an appointment and they turned me around once I arrived because they had no space! 

Business response:

We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team 

rev r.'s profile image
rev r. 
rating
5 months ago

They are crooks so no doubt all location facilities are the same. They charge double if you end up going there in what they consider after hours although they are obviously still open at whatever time you go & on top of it all, the double charge also includes going to the facility on a weekend. They also automatically take money out of your account without your permission when they realize they're not getting the rest of their money due to health insurance issues. I had already paid a deductible & was still extortion. Th... read more

Business response:

We would like a chance to look into this. Please reach out to wecare@wellnow.com. Thank you for sharing this with us. -The Customer Service Team 

Fern A.'s profile image
Fern A. 
rating
7 months ago

I was very disappointed in this urgent care l went there cause l was not feeling well the receptionist was very rude to me she was not a pleasant person she did not help me to sign in was not friendly at all so l left and went to the er l will never return to this urgent care again. I went to urgent care because it was a block away from my home. I have to give a star so l can post this this place doesn't deserve a star at all 

Business response:

Hi Fern, we appreciate you sharing your concerns and want to look into this for you. Please reach out to us at wecare@wellnow.com with the patient’s full name, visit date, and the best way to contact you. -The Customer Service Team 

Kelly J.'s profile image
Kelly J. 
rating
9 months ago

The laziest staff around! Made an online appointment for 1pm and it's now 2pm and still haven't been seen. Hear staff joking and talking but not doing their jobs. This establishment is totally unprofessional and I will never go back! 

Business response:

Hi Kelly. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.5 star rating with 869 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.