WellNow Urgent Care

Takeyah B. 

on Yelp

4 years ago

I went on the website to make an appointment for me and my daughter because were sick . I get there for appointment and they tell me at the front desk that the provider has gone on lunch and will be gone takeaway an hour . Me and my sick daughter had to wait in the parking lot for an hour to see the doctor . It's not ok to allow patients to make an appointment with no follow up on when the doctor is available. I only came here because I needed a same day appointment but I will not be back . 

Rochelle H. 

on Yelp

5 years ago

1. This clinic performs Covid-19 tests but when I was there for a new hire drug screening, I saw at least 1 nurse walking around in front of patients with her mask down below her chin with her nose and mouth fully exposed. 2. After washing my hands before handling the urine cup, the nurse noticed that I had something in my pockets and told me that I had to remove these items before going into the toilet. She should have told me this before I washed my hands. Doing this after washing my hands defeats the purpose of having me... read more

Alexander G. 

on Yelp

6 years ago

They took 12 days and me calling 7 times for them to tell me they lost my test and all they could do is re-swab. The worst part they don't have a customer service department. I asked for highest person and it's just the manager at the location. They have no other contact info on their site. Tried calling New York where they have more locations. Just get an answering service. DON'T GO! 

Alejandra F. 

on Yelp

6 years ago

I didn't have a great experience. The wait time was insane. I was waiting inside the consulting room for over two hours. INSIDE meaning after I was brought into the consulting room/office. I tried to consider the situation we are currently in with COVID and all, however there was ONLY one patient before me and STILL two hours seems ridiculous. After that when the doctor finally saw me NONE of his equipment worked. It was frustrating. The reason people come to clinics like this is to avoid the ER wait time, but that didn't se... read more

Shana B. 

on Yelp

6 years ago

On March 3rd, 2020 I decided to go to this urgent care center since it was close to home. I haven't been feeling well for some time now and wanted to be seen. Upon registration the rep informed me I had to pay my coinsurance before I could be seen. I informed her I didn't know anything would be due and I didn't come prepared. She told me I couldn't be seen! Being a healthcare professional for over 18 years I know a thing or two about refusing treatment to patients! I wasn't assessed, no vitals taken and she didn't even ask w... read more

Melissa A. 

on Yelp

6 years ago

I couldn't have been more disappointed with their customer service. The receptionist had a terrible attitude I'm talking eyebrows flexed the entire time she's doing my check in process... I went in due to running fevers and cold sweats as well as a sore throat I clearly could barely talk although the office was quite she acted as though she couldn't hear me so I had to raise my voice. My throat was in excruciating pain the entire time...My significant other was in the waiting area and heard the ladies in office say "it's tim... read more