WellNow Urgent Care

4.5

Urgent Care
Crestwood, IL

About this business

Healthcare Urgent Care

Location details

13448 South Cicero Ave, Crestwood, IL, 60445, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 8:00 p.m.
Tue	08:00 a.m. to 8:00 p.m.
Wed	08:00 a.m. to 8:00 p.m.
Thu	08:00 a.m. to 8:00 p.m.
Fri	08:00 a.m. to 8:00 p.m.
Sat	08:00 a.m. to 8:00 p.m.
Sun	08:00 a.m. to 8:00 p.m.

4.5869 reviews

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P A.

10 months ago

There is no doctor at this site, only midlevels. Very poor care. Go where there are actual doctors. This place is a con job.

Business response:

We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.

Laura K.

a year ago

My husband has a walnut sized fluid filled lump on his wrist. Red and swollen all around it. We think it might be a bug bite. Nurse practitioner came in, barely glanced at it and said she would call in a prescription for an antibiotic. We asked if she would pop it. She said no way. We asked if she thought it was a bug bite, she just shrugged. Plus, even with Medicare and the fact our deductible has been paid, we had to pay money to be seen. It was explained to us, it was a corporate fee.

Business response:

Hi Laura. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Rosie M.

a year ago

Appt for 12:50 pm... I sat in the parking lot filling out the appt scheduler to Sue's things up. Then Walked in and it was only 1 person ahead of me. Medical assistant called me up to confirm pharmacy. I sat down afterwards. Never got called and other ppl have arrived. It is now 1:40 pm and I have not been seen. Mind you beforehand I went outside to take my glucose reading and grabbed a piece of candy. Came back In and the medical assistant skipped over me and took someone else to the back! Also now there are 4 other ppl wai... read more

Business response:

Hi Rosie. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Yuri C.

2 years ago

When I tried scheduling a time to go into the urgent care the night before, it would not let me book a time to go in. So the next day I tried again, it also didn't work. I then walked in to sign in and it took a long time for me to be seen. The waiting room has about 4 chairs, and there was the most annoying commercial playing over and over agin with the same jingle. When I was finally seen I waited for about an hour before anyone came to see me. Either the doctor was on their lunch break, or they were understaffed, either w... read more

Business response:

Hi Yuri. Due to current high demand, some of our centers are experiencing longer wait times than what we strive for under normal circumstances. Our team is working hard to provide great care as safely and efficiently as possible. We regret any inconvenience and we sincerely appreciate your patience and understanding.

David B.

3 years ago

Went in for a bus physical on a Sunday about 830am!! Was done about 1010am!! Kind of a long time!! Just found out they didnt do my bus physical so I have to go back!! They knew what I was there for one!! Gave me a eye ,hearing, and everything else a bus physical needs!! Called there office today to see how long of a wait it would be!! They said they could not tell me that on the phone!!!!! What a bunch of incompetent people in that office!!! I was the first person there from my company and my office said I will be the las... read more

R R.

3 years ago

Called ahead that morning and asked about their services and made sure they would be able to see me As my insurance company gave me two places to go to. This being one of them. Was told to make an appt. Went online made the appt. Showed up and rudely Told the doctor went to lunch to come back in an hour. This was at 2:45 pm. Well what was the point of making the appointment then? And why didn't you plan Your lunch according to your appts? I get it, maybe they needed a lunch, things happen. Call me maybe?? Before I come to a ... read more

Takeyah B.

3 years ago

I went on the website to make an appointment for me and my daughter because were sick . I get there for appointment and they tell me at the front desk that the provider has gone on lunch and will be gone takeaway an hour . Me and my sick daughter had to wait in the parking lot for an hour to see the doctor . It's not ok to allow patients to make an appointment with no follow up on when the doctor is available. I only came here because I needed a same day appointment but I will not be back .

Rochelle H.

4 years ago

1. This clinic performs Covid-19 tests but when I was there for a new hire drug screening, I saw at least 1 nurse walking around in front of patients with her mask down below her chin with her nose and mouth fully exposed. 2. After washing my hands before handling the urine cup, the nurse noticed that I had something in my pockets and told me that I had to remove these items before going into the toilet. She should have told me this before I washed my hands. Doing this after washing my hands defeats the purpose of having me... read more

Alexander G.

5 years ago

They took 12 days and me calling 7 times for them to tell me they lost my test and all they could do is re-swab. The worst part they don't have a customer service department. I asked for highest person and it's just the manager at the location. They have no other contact info on their site. Tried calling New York where they have more locations. Just get an answering service. DON'T GO!