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WellNow Urgent Care
- Urgent Care
- Crestwood, IL
About this business
Location details
13448 South Cicero Ave, Crestwood, IL, 60445, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
They are crooks so no doubt all location facilities are the same. They charge double if you end up going there in what they consider after hours although they are obviously still open at whatever time you go & on top of it all, the double charge also includes going to the facility on a weekend. They also automatically take money out of your account without your permission when they realize they're not getting the rest of their money due to health insurance issues. I had already paid a deductible & was still extortion. Th... read more
Business response:
We would like a chance to look into this. Please reach out to wecare@wellnow.com. Thank you for sharing this with us. -The Customer Service Team
I was very disappointed in this urgent care l went there cause l was not feeling well the receptionist was very rude to me she was not a pleasant person she did not help me to sign in was not friendly at all so l left and went to the er l will never return to this urgent care again. I went to urgent care because it was a block away from my home. I have to give a star so l can post this this place doesn't deserve a star at all
Business response:
Hi Fern, we appreciate you sharing your concerns and want to look into this for you. Please reach out to us at wecare@wellnow.com with the patient’s full name, visit date, and the best way to contact you. -The Customer Service Team
The laziest staff around! Made an online appointment for 1pm and it's now 2pm and still haven't been seen. Hear staff joking and talking but not doing their jobs. This establishment is totally unprofessional and I will never go back!
Business response:
Hi Kelly. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
There is no doctor at this site, only midlevels. Very poor care. Go where there are actual doctors. This place is a con job.
Business response:
We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
My husband has a walnut sized fluid filled lump on his wrist. Red and swollen all around it. We think it might be a bug bite. Nurse practitioner came in, barely glanced at it and said she would call in a prescription for an antibiotic. We asked if she would pop it. She said no way. We asked if she thought it was a bug bite, she just shrugged. Plus, even with Medicare and the fact our deductible has been paid, we had to pay money to be seen. It was explained to us, it was a corporate fee.
Business response:
Hi Laura. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Appt for 12:50 pm... I sat in the parking lot filling out the appt scheduler to Sue's things up. Then Walked in and it was only 1 person ahead of me. Medical assistant called me up to confirm pharmacy. I sat down afterwards. Never got called and other ppl have arrived. It is now 1:40 pm and I have not been seen. Mind you beforehand I went outside to take my glucose reading and grabbed a piece of candy. Came back In and the medical assistant skipped over me and took someone else to the back! Also now there are 4 other ppl wai... read more
Business response:
Hi Rosie. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
When I tried scheduling a time to go into the urgent care the night before, it would not let me book a time to go in. So the next day I tried again, it also didn't work. I then walked in to sign in and it took a long time for me to be seen. The waiting room has about 4 chairs, and there was the most annoying commercial playing over and over agin with the same jingle. When I was finally seen I waited for about an hour before anyone came to see me. Either the doctor was on their lunch break, or they were understaffed, either w... read more
Business response:
Hi Yuri. Due to current high demand, some of our centers are experiencing longer wait times than what we strive for under normal circumstances. Our team is working hard to provide great care as safely and efficiently as possible. We regret any inconvenience and we sincerely appreciate your patience and understanding.
Went in for a bus physical on a Sunday about 830am!! Was done about 1010am!! Kind of a long time!! Just found out they didnt do my bus physical so I have to go back!! They knew what I was there for one!! Gave me a eye ,hearing, and everything else a bus physical needs!! Called there office today to see how long of a wait it would be!! They said they could not tell me that on the phone!!!!! What a bunch of incompetent people in that office!!! I was the first person there from my company and my office said I will be the las... read more
Called ahead that morning and asked about their services and made sure they would be able to see me As my insurance company gave me two places to go to. This being one of them. Was told to make an appt. Went online made the appt. Showed up and rudely Told the doctor went to lunch to come back in an hour. This was at 2:45 pm. Well what was the point of making the appointment then? And why didn't you plan Your lunch according to your appts? I get it, maybe they needed a lunch, things happen. Call me maybe?? Before I come to a ... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.4 star rating with 947 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.