WellNow Urgent Care

K D. 

on Yelp

a month ago

My daughter went to WellNow in Plattsburgh for a UTI. They gave her an antibiotic and said" If this doesn't work, come back and we'll give you a stronger one". You're supposed to do a urine culture so you KNOW which antibiotic to prescribe. Jump forward three weeks and now she's in the ER with a kidney stone. Had to miss a trip to Italy that was planned. 

Jaden W. 

on Yelp

a month ago

appointment for noon wasn't seen until an hour and 15 minutes prior. Other patients had walked in without an appointment and before me as I'm waiting and burning up in the lobby. When I was finally taken to the patient care room I then had to wait an additional 35 minutes. 

Theresa B. 

on Yelp

4 months ago

I visited their Wellnow facilities in May of 2025. They double billed me. After four months of many phone calls, they still haven't refunded me my money. Be careful!!!!!! 

Reiya S. 

on Yelp

7 months ago

The billing department charged my credit card without providing prior notice or statement of the account. When I called they said I had signed an autopay authorization, but refused to allow me to remove the authorization from my account. They pushed me to the patient portal, but there is no way of removing authorizations from your account there. The run-around is truly horrific customer service. Beware. 

Mark S. 

on Yelp

9 months ago

Demand a receipt when you pay a copay at the counter or save a copy of your credit card statement showing the copay was paid. Twice in one year we received past due invoices from WellNow 6 months after a visit claiming we owed a $45 copay. We have proof via our credit card statements that the $45 copay was paid on the same day as each of the visits. Since this has happened for two different visits, we feel it is an attempt by Wellnow to extort money. Here's the text on the invoice: "Immediate Action Required. One or more or ... read more

Red D. 

on Yelp

a year ago

Bizarre. The most apt word for it. I got there early in the morning and was third in line. We, a friend and I, were put in a tiny examining room where we stayed for an hour and a half. Shortly after we were enclosed in the room we could here yelling somewhere in the clinic. I remember saying, "Wow. Someone's not happy with their treatment." Later, it quieted down again for a short time and then again the yelling started, abated and started again. So we waited and periodically the yelling would continue. After forty minutes ... read more

Faith W. 

on Yelp

a year ago

I have tried to contact the billing office on 2 different phone numbers multiple times, every day, for 2 1/2 weeks with no success. I have emailed 3 times, and the office has emailed for me. I had a virtual visit. I asked for a prescription for Zepbound. The Doctor stated she could not order it but maybe in a month she could. She then stated I would not be charged for the visit. This is printed in my patient encounter summary. This is unforgivable customer service. 

Peggy T. 

on Yelp

a year ago

They do not bill the insurance companies correctly and then when you try to call them to have them bill the insurance company with the correct codes they NEVER answer their phone! Meanwhile, I called the insurance company and they said they would have covered the visit completely! 

Peggy T. 

on Yelp

a year ago

It would be nice if someone would at least answer the phone when you call. Also, my husband was billed for the full amount of the appointment and when I called our insurance company they said they never received a bill. My husband gave them both of our insurance card numbers but they never bothered to bill either one. There customer service is terrible.