WellNow Urgent Care

Charles L. 

on Yelp

2 years ago

They told me they don't accept my health insurance I call the carrier to find out if they do and yes they are in the network the in deed accept my health insurance but unfortunately the receptionist would not talk to the insurance carrier to verify it the receptionist got hostile towards me and argued with me that they don't but infact that do not I have to drive to Vermont to the other well now center that accepts my insurance not understanding why Plattsburgh well now don't accept my insurance I'm not the only one that has... read more

Laura C. 

on Yelp

2 years ago

Ade an appointment because my pcp was not available and i felt like garbage. Getting an appointment was much easier than last year, that's for sure. The text that your here is confusing because they don't tell you to come inside. I did, and was brought quickly into a room. Saw the nurse quickly and the nurse practitioner shortly after. I wasn't asked about my drug allergies. Had I been I would have told them I was allergic to amoxcillin. I was not aware augmentin contained it, no wonder my doctor had never put me on it bef... read more

Lily P. 

on Yelp

3 years ago

This event took place back in early August. I had just spent the weekend in New Jersey, but had scraped my tailbone on the bottom of the pool, and sat on it for 5 hours straight in the car on the way back home. 2 days later I was in serious pain and had to find a place. I went here but they said they wouldn't take my insurance, I later found out they could. So I went back the next day this time having the same symptoms along with a 104.3 degree fever. It took them 45 minutes before I could get x-rayed and when the doctor cam... read more

Benjamin Y. 

on Yelp

3 years ago

Called ahead to book a same day appointment. Got one for 2 hours later, not bad. Appointment was 345 pm. Got checked in quick and roomed. Waited till 415 to be seen by "provider" who is an NP. Learned they don't employ physicians. Took a 5 second history and palpated the problem area for less than 3 seconds and immediately ordered an X-ray for a non urgent but bothersome problem. Waited another 20 mins to get the scan where I learned that the teleradiologist would remotely read it within 30 mins. 50 minutes later I learn my ... read more

Bethany M. 

on Yelp

3 years ago

I have never waited so long for an appointment in my life. I was waiting in the waiting room for around 15 minutes which wasn't too bad, then they called me into a room, and waited forever. I understand it is allergy season and COVID and everything but I made an appointment and it was over and hour and a half before someone even came into talk to me. I made the appointment because I had assumed I would be helped at the time of my appointment because it is an urgent care but that was most definitely not the case. I was dreadi... read more

Stephanie D. 

on Yelp

3 years ago

After a positive covid home test, My sister sought a send out test to confirm results. She went online at midnight and made a same day appointment for 1130 am. She spent 2.5 hours sitting in a room. The one doctor she saw scolded her for coming in, stating she could infect everyone. She was treated without decency or compassion. She followed the correct steps from the guidelines that have been set forth. The wait time was astronomical given the reason she was there. Other testing sites test in your car and do so in le... read more

Oilsmoke J. 

on Yelp

4 years ago

The virtual assistant is of not very much assistance and no other contact number is published . It's not updated and if you try to reach a real person it just hangs up..a quick phone call could have saved a 1 hour round trip into town..where's the green new deal when ya need it? 

Kaitlyn S. 

on Yelp

4 years ago

normally coming here wait time would be an expected 5-15 minutes. i arrived at 11:30 am to book a place in line for a check up and was told it'd be a 2 1/2 hour wait. reluctant, i waited. it is now 4pm. 4 1/2 hours later and still waiting. their time management is ridiculous. 

Robin F. 

on Yelp

5 years ago

This place charges way too much for self pay patients and takes advantage of it during this time of COVID-19. My son went there for a COVID-19 test and they charged him $230.00 (he has no health insurance). He had to have this test done in order to return to work as he was not feeling well. He then gets a bill for over $100.00 more and then another from the lab for almost $400.00. I thought the Federal government monitored such charging. It's a terrible thing not to inform your patients that they could be charged more th... read more