WellNow Urgent Care

Benjamin B. 

on Yelp

4 months ago

'Lead' desk clerk Wednesday 4/30/25 830am nothing less than rude and unhelpful. Couldn't understand her when I walked in and she told me to follow walk in protocol. After finishing on the app she asked for my name. After not finding my name she asked if I had a text message, which I did so I showed her. She looked up my DOB and soon said I filled out my insurance info wrong by using spaces. I told her the app asked for a photo and at no point did I enter any digits, followed up by saying it took my payment. She replied... read more

Joshua W. 

on Yelp

4 months ago

Horrible service, they were so mean, it took about 1 hour to get to the nurse. They said I was "fine" but i literally broke my knee 

Lindsay M. 

on Yelp

5 months ago

If 0 stars was an option... Never acknowledged. Pulling teeth to get basic information. Then left waiting with no confirmation of when or if I'd be seen. Left and went to WNY Immediate Care. Much better experience. Good luck out there! 

Dexter C. 

on Yelp

7 months ago

THE RECEPTIONIST GOT MY DEBIT CARD CANCELLED!!! I went to WellNow on Elmwood on January 30, 2025 around 6PM. The receptionist [I regret not getting her name] told me to scan a QR code on my phone to start the intake process. Cool. No problem. The app opened and I clicked the reason for my visit, but the screen did not advance. There was a green Continue button at the bottom of the screen, but I was sure it was one of those ads that you should NEVER click on. So I showed my phone to the receptionist, who said I needed to cl... read more

Mike H. 

on Yelp

9 months ago

DO NOT COME HERE. I REPEAT. DO NOT COME HERE!!!!!!! These people are not here to help you, they are here to take advantage of you when you need help. They should call this please, URGENT NO CARE because that's what you get. No care. BTW, the receptionist working the morning of December 14th, 2024, has zero people skills. Yeah, I'm calling her out because she is the D- student who does as little work as possible. Talk about being useless, having nobody is better than her. I walked out and called my specialist who made ... read more

Diana B. 

on Yelp

9 months ago

Care and service are as expected - sometimes very long wait lines and sometimes not, but the staff is courteous and attentive. Billing, however, is a nightmare! Three months ago, there was a charge for $220 made on my HSA card. I DID NOT make the payment, and the money was charged to my card without my knowledge or consent. My immediate thought was fraud. It turns out that 16 months after a visit, WellNow charged my card without notifying me in August 2024 for a visit in January 2023. My company switched carriers at the begi... read more

Claire N. 

on Yelp

a year ago

DO NOT GO TO THESE INCOMPETENTS. On Saturday, I went to get stitches removed. With my insurance, I should have paid $55 for the copay. The computers were glitchy that day. The app had me take pictures of my insurance card, plus enter in my insurance ID number. I also had to enter all my information onto Wellnow's computer pad, because I guess their receptionist's hands were broken and SHE couldn't be bothered to type in the information. Wellnow -- the one at 1597 Elmwood Avenue in Buffalo -- said my insurance account was "... read more

Deanna R. 

on Yelp

2 years ago

my daughter had a 1:30 appointment.. I was told she was next. At 1:33, a walk on was taken back. when I mentioned that she was taken first because she threw a tantrum, the response was, "well she was waiting almost 2 hours." I responded, yes but appointments are first. Then at 1:56, they called back another walk in. it is now 2:05 and we are still in the waiting room. We will not be returning and I will make sure to share my experience with friends and family. 

Tracy M. 

on Yelp

2 years ago

The experience I had at this place yesterday was awful from start to finish. When I walked in I was told no walk in service but the receptionist said she couldn't make me an appointment. I had to do it online. Came back 4 hours later for my appointment and still waited 2 hours. When I finally saw the PA. I said I'd had a cough for 3 weeks, my chest felt tight and I wanted a chest X-ray and antibiotics. Was sent to the ER for a "medical emergency" to check my heart which she wanted to call an ambulance for. (Never got the che... read more