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WellNow Urgent Care
- Urgent Care
- Bloomington, IN
About this business
Location details
123 South Franklin Road, Bloomington, IN, 47404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Time management. Our PHYSICAL EXAM took 3 HOURS. This is terrible service. During our wait in the waiting room, the front desk woman did not check us in correctly and cause our wait to take so much longer. Preparation from the doctor took about 45 mins to make it to our room.
Business response:
Hi Grace, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Had to go for a basic test- one that I have taken several times at other urgent cares or medical centers that take 4 minutes max. Was in the waiting room for around an hour and honestly only got called back because I asked several times how the wait was looking. I understand the medical systems are overrun and many of the individuals working are outworked but on this day there were about 2 others in the waiting room. As a college student, I don't really have the time to wait for 3 hours for a routine test. Would have just wa... read more
Business response:
Hey Kate, we’re really sorry for any wait you experienced. Our team is doing our best to see everyone as quickly as possible because we know your time is valuable. If you’d like to share more about your visit, we’d love to hear from you at wecare@wellnow.com! -The Customer Service Team
Scheduled an "appointment" online only to discover that I would still have to wait an hour for a "telecart" appointment, wherein a doctor would Zoom in to evaluate rather than seeing someone in person. Don't waste your time on this place
Business response:
Hey Ryan, we’re really sorry for any wait you experienced. Our team is doing our best to see everyone as quickly as possible because we know your time is valuable. If you’d like to share more about your visit, we’d love to hear from you at wecare@wellnow.com!
went to the urgent care walk in clinic in Martinsville yesterday. barely talk to the NP with zero explanation after xrays. I have a ucl tear and was referred to ortho. which is fine but received no instructions on what to do or what not to do. had to ask if I needed restriction or could work. the lady at the front desk was not nice and seemed to careless. the nurses where great
Business response:
Hey Steve, we're sorry to hear about this. When you have a moment, please email us at wecare@well.now. We're here to help and would love to look into this for you.
Don't bother making an appointment. You'll still have to wait 2 hours just like the people who don't make appointments.
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
The only reason I would even consider giving one star is because of the nurse practitioner Lindsey. She's great. Listens to what's going on and definitely helps. The male nurse practitioner however, is not so great. He's a joke. Definitely don't recommend going there and wasting your money if he is the one working.
Business response:
Hi Ruby. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I would give this place 0 stars if possible. The front desk workers were unprofessional and rude. We were tested for things we did not ask for and were later charged hundreds of dollars for those tests. My visit was to be charged to insurance but the front desk person typed my information in wrong and a year later I get mail saying I'm sent to collections for hundreds of dollars that should have been billed to insurance. It's nearly 1.5 years later after being told all was billed to insurance and covered, I get ANOTHER lett... read more
Not staffed, no service. Nothing else to say, but Yelp won't let me post this review unless I add more words. How about don't go to this place.
Do not bother going unless you want to spend money for out of network cost only to be told that you have a virus and it has to run it's course. He made an appointment with his regular doctor because he got so bad and they gave him the medicine that he SHOULD have gotten from WellNow Urgent Care Clinic and he is on his way to getting better. This place is a joke. Do not go to the Bloomington location. And if you call them, they do not answer the phone. This is the worst place I have ever seen in my life. My husband said... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4 star rating with 515 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.