This profile has been claimed by the business owner or representative.
WellNow Urgent Care
- Urgent Care
- Bloomington, IN
About this business
Location details
123 South Franklin Road, Bloomington, IN, 47404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I paid 175 to be told to just heat compress and elevate. I explained I'm from out of state so I don't have the insurance to pay for me to find a podiatrist but they still recommended for me to find one asap. Well I can't do that. So I'm out money I could have used somewhere else. Receptionist and everyone else was nice and wonderful.
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
I went into the Bloomington on Franklin road . On 6/5/25 , I was diagnosed with a UTI , was given no antibiotic to treat , only a OTC pain reliever option and a tiny dose of clindamycin. They insisted on asking me personal sexual questions after I had tested positive for UTI . Saying I needed testing and a pelvic for STIs , all NP seemed concerned about was my alleged sexual proclivities. I have a Wonderful primary , and gynecologist and stay up on my health . The nurse was female . No chair side manner , the assistant gave... read more
Time management. Our PHYSICAL EXAM took 3 HOURS. This is terrible service. During our wait in the waiting room, the front desk woman did not check us in correctly and cause our wait to take so much longer. Preparation from the doctor took about 45 mins to make it to our room.
Business response:
Hi Grace, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Had to go for a basic test- one that I have taken several times at other urgent cares or medical centers that take 4 minutes max. Was in the waiting room for around an hour and honestly only got called back because I asked several times how the wait was looking. I understand the medical systems are overrun and many of the individuals working are outworked but on this day there were about 2 others in the waiting room. As a college student, I don't really have the time to wait for 3 hours for a routine test. Would have just wa... read more
Business response:
Hey Kate, we’re really sorry for any wait you experienced. Our team is doing our best to see everyone as quickly as possible because we know your time is valuable. If you’d like to share more about your visit, we’d love to hear from you at wecare@wellnow.com! -The Customer Service Team
Scheduled an "appointment" online only to discover that I would still have to wait an hour for a "telecart" appointment, wherein a doctor would Zoom in to evaluate rather than seeing someone in person. Don't waste your time on this place
Business response:
Hey Ryan, we’re really sorry for any wait you experienced. Our team is doing our best to see everyone as quickly as possible because we know your time is valuable. If you’d like to share more about your visit, we’d love to hear from you at wecare@wellnow.com!
went to the urgent care walk in clinic in Martinsville yesterday. barely talk to the NP with zero explanation after xrays. I have a ucl tear and was referred to ortho. which is fine but received no instructions on what to do or what not to do. had to ask if I needed restriction or could work. the lady at the front desk was not nice and seemed to careless. the nurses where great
Business response:
Hey Steve, we're sorry to hear about this. When you have a moment, please email us at wecare@well.now. We're here to help and would love to look into this for you.
Don't bother making an appointment. You'll still have to wait 2 hours just like the people who don't make appointments.
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
The only reason I would even consider giving one star is because of the nurse practitioner Lindsey. She's great. Listens to what's going on and definitely helps. The male nurse practitioner however, is not so great. He's a joke. Definitely don't recommend going there and wasting your money if he is the one working.
Business response:
Hi Ruby. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I would give this place 0 stars if possible. The front desk workers were unprofessional and rude. We were tested for things we did not ask for and were later charged hundreds of dollars for those tests. My visit was to be charged to insurance but the front desk person typed my information in wrong and a year later I get mail saying I'm sent to collections for hundreds of dollars that should have been billed to insurance. It's nearly 1.5 years later after being told all was billed to insurance and covered, I get ANOTHER lett... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4 star rating with 561 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.