West Valley Veterinary Clinic

4.3

Veterinarians
West Valley City, UT

About this business

Healthcare Veterinarians

Location details

3875 W 3500 South, West Valley City, UT, 84120, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	9:00 a.m. to 2:00 p.m.

4.31,231 reviews

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Misty Brown

4 years ago

I should have read the reviews before wasting hours for what could have been a 30 minute appointment. The worst part was realizing my dog must have sat alone in a room for an hour wondering what was happening to him.

Business response:

Hi Misty-- our records show that you haven't been to our clinic since June 2020. Could you provide me the telephone number your profile is listed under? I would like to make sure I am on the right account and delve in to find out why your wait time was so long.

Ale Ro

4 years ago

I do not recommend this place. They don’t care about your time. They make me wait more than 40 min after my appointment. No one came to say anything. It is not free remember that I pay for your service. Be respectful with people time that is why we make appointment with a week of anticipation. Worst service ever I can not imagen what they do to your pet inside.

Business response:

Hi Mariale-- I responded to your google post, but wanted to respond here as well. I am sorry that this was the experience that you had at our clinic. The implementation of curbside appointments due to COVID has created a dramatic increase in our number of phone calls. The staff is doing their best to accommodate the increased call volume, but it sounds like we fell short. We value our customers time and apologize for your experience.

Elisa Campbell

4 years ago

This vet told us our 2 year old golden retriever has bone cancer. Got 2 other options and that is not the case. Don’t go here. Save yourself the heartache.

Business response:

Hi Elisa. Our CSR team has reviewed our records and do not show you as a client of West Valley Veterinary Clinic. We are dedicated to the pets in our community.

Shannon Engelhardt

5 years ago

We were quoted $770 to get our cat fixed. (Constipated) We wasted $175 between office visit, X-rays, fluids and to walk out with our cat still not feeling well. No compassion and rude comments like “I’m guess you will go somewhere else to find it cheaper.” Well we did go to cottonwood heights and let me just say they got us in on an emergency visit did everything for $220 that we were quoted for from this clinic including additional fluids and sedation. Out of the awful experience we found an amazing place to go to in cott... read more

Business response:

Shannon, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative if possible, and always leave the choice of plans up to our clients. When your Veterinarian lowered the pricing of your pet's treatment plan, it was our way of making thorough medical care more affordable to you. We aim to provide you with the information and educational resources to make the most i... read more

Gabby Mendez

5 years ago

I took my puppies to get their tails docked and they did a really messy job, they are standard poodles and supposedly they knew the size they needed to cut, well they ended up with Rottweilers tail. I called several times to speak with the vet and he never call me back. Not professional. I do not recommend them. Really bad service!

Business response:

Gabby, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.

Abigail Langford

5 years ago

I have been going there for a couple of years and I love Dr. Kim and Dr Tom but the front desk is horrible. There is always a long wait which is hard with two big dogs. I understand that not every appt will be fast and on time but every time is ridiculous. When you call and need to ask the Dr to fill a prescription they don't get back to you in a timely manner. I have had horrible experiences the last 2 visits and I will not be returning. My whole family goes there and I will advise them and everyone to go elsewhere.

Business response:

Abigail, we take feedback seriously. We have looked through our records and it appears that you have not visited our practice in over 3 years. If your review is regarding a recent visit, please give us a call to discuss further. We have no records of your recent visit. The team at West Valley Veterinary Clinic take great in delivering outstanding care to our patients and exceptional customer service to our pet parents. Thank you!

Colt Tonge

6 years ago

First impressions are very important. I had and appointment at 5 on Wednesday so I showed up at 4:45. Finally around 5:50 with hearing nothing I finally left. I never heard anything after that. You definitely lost a customer. Also the parking lot is a joke.

Business response:

Colt, we are sincerely sorry for your wait time at your last visit. We know your time is valuable and can assure you we make every effort to see clients in a timely manner. We are always open to feedback and suggestions from our clients so please don’t hesitate to reach out to us anytime.

Tiffany Cruz

Recommended

6 years ago

Won’t find anywhere else that lives ur furry babies like they do!

Business response:

Thank you for your kind compliments!

Mandee Prescott

Recommended

6 years ago

My dog is scared to death of the vet and Dr. Shaw had her eating out of her hand. This was the first time I have ever left the vet without her being traumatized.