Westhill Newnan Crossing

Eric S 

on AplaceForMom

3 weeks ago

Meals are a little challenging at times and not as flexible or diabetic friendly as we'd like. I think quality of care could be a 5, but they do have some challenges with rotating new staff. Their lead nurse is absolutely awesome. The off hours folks are a little more hit or miss. Otherwise, we like the staff, the place is well maintained and reasonably priced for the overall quality. We would recommend it. 

Anonymous 

on AplaceForMom

a month ago

I'd say they have lost a lot of their good CNA's. Very high turnover. New CNA's are not trained properly, they are minimum staffed which causes the caregivers to be overworked and quality of care suffers. Local management hands are tied because "corporate" controls staffing, salary, etc. Corporate is out of state and doesn't see the decline in every aspect of the facility. 

Anonymous 

on AplaceForMom

4 months ago

Mom is safe and is happy but they are always short staffed so I feel at times we don't get what we pay for. 

Anonymous 

on AplaceForMom

5 months ago

That this center is here for the residents . They adapt to the residents need. They have many opportunities to participate in activities. We especially appreciate the staffs willingness to adapt to the resident. 

Anonymous 

on AplaceForMom

5 months ago

Meals take a long time. Residents sit waiting for their meal, up to an hour. The food must be good because Mom has put on a little weight. It takes a long time (weeks) to get a work order completed. Special events are well planned and organized in advance. Overall, Mom is very happy. She has made friends and is pleased with how beautiful her home is. She is safe and well cared for. 

Eric 

on AplaceForMom

8 months ago

The staff is very friendly and we are confident in the quality of nursing care. They handle delicate issues very well and expertly manage more challenging residents. Family communication is also good. We are in a transition with meal service and have a new head chef who has made a significant impact in a very short period of time. There were issues and management understood the concern and started making the necessary changes. The facility is well maintained and maintenance issues are resolved promptly. Move-in was very acco... read more

Anonymous 

on AplaceForMom

9 months ago

Westhills Newnan Crossing is a beautiful facility. My loved ones were only there for a short amount of time though, so it is not fair to give comments. 

Anonymous 

on AplaceForMom

10 months ago

All of the staff are very friendly and helpful. Housekeeping does a great job and the facility always smells nice. Communication with the family is open and any concerns or questions we have are answered with compassion, promptness, and respect. The move-in process was easy and they have carts available to make the transition easy. The meals look and smell good. My Mom doesn't eat much, and I haven't tasted much of the food, just a few bites. The food I tasted was good. I would recommend Westhills Newnan Crossing. 

Anonymous 

on AplaceForMom

a year ago

I have had an amazing experience with my Dad and Grandmother at Westhill. Everything is top notch. I have few complaints...my Grandmother was in memory care with hospice and my Dad is in Senior Living. He has been very sick and the med tech on his floor has gone above and beyond. While the concierge services is limited the staff is very helpful. The place is always clean. Some spots are on the carpet, but they get cleaned.