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Westhill Newnan Crossing
- Assisted Living Facilities
- Newnan, GA
About this business
Location details
285 Summerlin Blvd, Newnan, GA, 30265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Memory care facility and amenities surpass any other place I looked at. I looked at about a dozen places. The value can't be beat. Just the right size. Not too big, but not too small. Mom loves it. They need more staff. Because they are short staffed as meals take a while.
Westhills Newnan Crossing was wonderful, beautiful facility, nice rooms, nice outdoor space, and we were actually leaning toward them but they didn't have the levels of care we needed or anticipated needing. The facility tour was handled well and professionally.
Westhills Newnan Crossing is wonderful. It's absolutely better than we ever expected, and our loved one is settling in fabulously. The facility is very clean. Everyone there has been absolutely wonderful. The staff make everyone feel welcome. They're inviting and open. She's enjoying all the activities. The one little downside is that meals are open dining, which makes it hard for her to follow a stricter diet of her own accord. I would like to see a little bit more help with that. But overall everything has been great. She ... read more
This was an okay community with an informative tour. It didn't feel like the right fit for our loved one.
It is a friendly atmosphere. The staff and the residents seem to be happy. The only negative is that the food is terrible - it has no taste.
We have had an overall amazing experience at Westhill. The stay is so welcoming and attentive, the activities are great and we love coming to see the live music every week as well!
The do not have enough staffing and therefore things fall through the cracks - it is the biggest issues which really shows in their everyday responsibilities and quality of care. There also is not much stimulation going on. However even though our loved one had dementia the one big thing she always remembers is the food - she says they have really good food.
The staff are very nice but quite honestly there are not enough people employed to properly take care of 30 memory care patients. Our loved one was not getting baths, hair washed, laundry done each week. We are visiting regularly and know from day to day what is taken care of. She went from daily showers at home to one in 8 days the 1st week. She was not refusing them either. We finally went down to nurses station after many days of requests and a very nice tech came down and took her in the bathroom, showered and washed her... read more
They were extremely understaffed when my dad was there. They had one CNA that was assigned to my dad's floor, who couldn't lift because of a bad back. She could not help my dad do anything from getting in and out of bed to dressing, etc. The same CNA left my dad in bed several mornings until he missed breakfast, and the PT or OT showed to get him up and dressed. I questioned admin about it many times and nothing was done. We loved the nurses. They were amazing!! I was very disappointed compared to what we had been promised/t... read more
Business response:
Your concerns are extremely important to us, and we are sorry to hear your experience with us was not a positive one. Our goal is to always treat others the way we would like to be treated. We want the opportunity to speak with you to discuss your concerns. Please call our Customer Service line at (877) 212-4126.
Frequently asked questions about Westhill Newnan Crossing
How is Westhill Newnan Crossing rated?
Westhill Newnan Crossing has a 4.3 star rating with 98 reviews.
When is Westhill Newnan Crossing open?
Westhill Newnan Crossing is closed now. It will open tomorrow at 9:00 a.m.