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12225 Shale Ridge Ln, Auburn, CA, 95602, United States
Get directionsStay away from this place if you want quality care for your loved one. I could write volumes on all of the negatives but to sum it all up, they do not take good care of their patients. We were totally misled by Jennine (the customer service director or whatever she is) that swore he would have the best care possible and that she wouldn't hesitate to put her own grandmother in this facility. One of the biggest concerns I had was my husband had a tendency to try to get out of bed at night time. Since he is unable to walk o... read more
One thing you can be sure of if you stay at Westview is that your personal property will have diminished from when you checked in. After surgery on my left foot Kaiser Sacramento I was sent to Westview in Auburn to recover. When I checked in I had a nice black travel bag that I use on vacations. After two days I was transfered to a single room 408 and though they emptied the travel bag they didn't send it to my new room. I mentioned several times to Cameron the head of social services along with the fact that former roommate... read more
Business response:
John, Thank you for bringing this matter to our attention. I'm very sorry that your bag was lost while at Westview and would love the opportunity to find or replace it for you. Please stop by my office or give me a call at (530) 885-7511 when you have a moment.
the worst place ever to work as a cna. they pay good, but building is dirty and disgusting, No idea how they got 5 stars. never have slings to get up patients and most groups is all totals with hower lifts and no supplies to do your job. its very ghetto there.they are a poor building, so sad to work there. they don't care about there patients. the building seriously needs to be shut done. there was weeks that housekeeping dontt clean the rooms. and fresh water, lucky if you had water. very cheap building, very dirty and unpr... read more
stop!!! house of horrors!! if you want your loved one to be cared for with love dignity and compassion,please please do not place them at westview healthcare in auburn,ca...neglect! neglect! neglect! mom has been traumatized beyond human belief by this place!! ontop of the battle she is already fighting, she has within the last 2 weeks been diagnosed with a broken collar bone, fracture ribs and fractured hip!!nobody there seems to know how they got broken???the most horrifying is that she can not walk...or move her body out ... read more
I was a patient here for 17 very long months & believe me I can tell you this place is hell...The food is always cold and 80pct of the time horrible...The therapy I recieved was ok until I got to the point of getting to use my walker they had to find because they loaned it without my permission...As far as the rest of the staff 70pct was wonderful whereas the remaining 30 was downright horrible i/e nothing but lies. harassment etc
Business response:
Hi Bill, Thank you for bringing these matters to our attention. We are so sorry to hear about your experience and would love to speak with you to better address the situation. Feel free to contact me directly via my cell phone at (603) 219-3891. Thank you, Todd, Westview Healthcare Center
Westview Healthcare Center has a 3.1 star rating with 109 reviews.
Westview Healthcare Center is open now. It is open 24/7.