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WG&R Furniture
- Furniture Stores
- Green Bay, WI
About this business
Location details
800 Hansen Rd, Green Bay, WI, 54304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Bought a recliner and a bed from them. In 6 months the recliner failed and broke breaking my wood floor and injuring me. They repaired the chair. After one year the welds on my bedframe snapped in multiple places and they would not help. I will never shop their again they sell bad products.
Business response:
Hi, Joshua. We were unable to find an account under the same name. Can you please email WGRExperienceMgr@wgrfurniture.com with the name of your account and contact information so our customer service team can reach out? Thank you!
I purchased furniture from WG & R in 2020. The zippers on the back cushions were defective. One will not stay zipped and the other broke off completely. The manufacturer will not repair/replace unless I pay. They were other issues with the sofa that I was willing to accept. But the stuffing will NOT stay in my cushions, making the couch useless and its only 2 years old. WG & R will not stand behind the furniture they sell either!! Sales people are very nice, but... they need to stand behind what they sell. I will neve... read more
Business response:
Hi Teresa, we apologize for the issues you are having with your furniture. If you would like to speak about repair options further please reach out to customer service. They can be reached at 888-947-7782 or by email at service@wgrfurniture.com.
How can you close your customer service call center down? I will not text or e-mail. I want to talk to a LIVE person. This does not look good for WG&R
Business response:
Hi, Ben. Our customer service team is typically available Monday through Friday from 10am - 5pm at 888-947-7782. However, due to staffing shortages today, our phone lines are turned off. Could you please send me an email with the best number to reach you at so our customer service manager can follow up with you? You may email me at WGRExperienceMgr@wgrfurniture.com. I apologize for the inconvenience.
we purchased a sealy postropedic technology mattress and adjust bed ! supposedly one of their better mattress after about we felt there was a deterioration of the mattress ! at that point we contacted wgr to examine at a cost of 35.00 to inspect i though if there inspection protocol was a bit to desired,again in the last 3 months we again had wgr over to do same 35..00 again inspection same results ? problem fells like you rolling out bed ! got no results they told me to call sealy??i didnt buy it directly from the i bought... read more
Business response:
Hi Joe, the inspections we have submitted to Sealy on your behalf have not been deemed by the manufacturer to be defective. We can certainly submit a new inspection again if you feel there has been a change in the situation. I apologize for the inconvenience.
You guys did very well however I have a few unanswered questuons. 1 I got a text for the deliver and it asks me to sign in with a user name and password and I don’t have one. When I put in my email to request a password says there is no email in the program. How do I confirm? Second I was told with the insurance that if we don’t use it we would get credit for merchandise in the store but I don’t see that on the agreement
Business response:
Hi Tony, sorry about that, we'll have your sales associate follow up with you to answer these questions.
I Had to check at least one star or would not even give the product or customer service any! I had a service call to look at new recliner that motor was bad, my service window was 4:30 to 6:00 PM. I arrived at 4:32 as they were already leaving, blew horn and stopped but was completely ignored (I understand they did not know who I was and must not be smart enough to figure it out) that being said after waiting to see if he would come back I parked and went upstairs and called customer service (6:36 PM) to see if the could cat... read more
Business response:
Hi Tom, I apologize that this happened. I spoke with our customer service manager and he let me know that he had left you a voicemail with his direct number to give him a call back so we could discuss the situation and have a technician come back out to your home. Please give us a call when you have time so we can help get this taken care of for you.
If you like to get your time wasted time and time again this is your store. I do my online homework, go in and buy what I want only to drive to their warehouse, get loaded up and get home to find the wrong color again! Place is a joke. Just happened on black Friday and now.
Business response:
Hi Rico, I apologize for the mixup with the bed frame color. I understand you have already spoken with the store manager about this matter. Sorry for your inconvenience.
Went in told associate I had a $2000budget to outfit a new apartment! She jumped right in I was in and out in half hour with everything I needed.
Business response:
Thanks so much for sharing your feedback, Robert! It's great to hear you had a positive experience working with our team.
Frequently asked questions about WG&R Furniture
How is WG&R Furniture rated?
WG&R Furniture has a 4.6 star rating with 1,464 reviews.
When is WG&R Furniture open?
WG&R Furniture is open now. It will close at 7:00 p.m.