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WG&R Furniture
- Furniture Stores
- Green Bay, WI
About this business
Location details
800 Hansen Rd, Green Bay, WI, 54304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I purchased a recliing love seat in 2020 and the reclining back of one side broke after the yea warranty was up and I also a recliner before that, that did a similar thing I will never get another piece of furniture from them !!! Lori Aissen
Business response:
Thank you for sharing your experience, Lori. We’re sorry to hear about the issues with your furniture and understand how frustrating that can be. We did have a service order open for your loveseat in July, and while we respect your decision to decline the repair, we’re here if you change your mind or need help in the future.
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We bought a living room set from the Manitowoc store. They convinced us to buy a warranty. Two years later we had an issue and tried to use it. Imagine of course it wasn’t covered. So as stated to us after 5 years if you don’t use they will refund you the warranty. Again a joke now they state we might to wait until when the furniture was delivered and not the date of purchase. Even after having two previous conversations about when we could get refunded for the useless warranty. Now they state it is going to be in store cred... read more
Business response:
Hi, Gary. We apologize for the issues you are experiencing with your living room set. We have a few different account under your name. Please email WGRExperienceMgr@wgrfurniture.com with your contact information so our customer service team can reach out. Thank you!
Worst experience ever! Ordered a mattress and frame. Frame was not sturdy enough for the mattress and would squeak whenever you would move in the bed. We sent back the same frame 4x until they actually sent us a correct frame. The guys who delivered the frame told us after the third exchange that we had been sent the same wrong frame 3x. Finally called the person that actually sold us the mattress and he finally made it happen . Lots of making and unmaking the bed. I will never step in a WG&R store again!!!
Business response:
Hi Mary Jo, we are unable to find any recent records under your account. If this is a new issue, please contact our customer service team at service@wgrfurniture.com or 920-406-5028. Thank you!
Bought a recliner and a bed from them. In 6 months the recliner failed and broke breaking my wood floor and injuring me. They repaired the chair. After one year the welds on my bedframe snapped in multiple places and they would not help. I will never shop their again they sell bad products.
Business response:
Hi, Joshua. We were unable to find an account under the same name. Can you please email WGRExperienceMgr@wgrfurniture.com with the name of your account and contact information so our customer service team can reach out? Thank you!
I purchased furniture from WG & R in 2020. The zippers on the back cushions were defective. One will not stay zipped and the other broke off completely. The manufacturer will not repair/replace unless I pay. They were other issues with the sofa that I was willing to accept. But the stuffing will NOT stay in my cushions, making the couch useless and its only 2 years old. WG & R will not stand behind the furniture they sell either!! Sales people are very nice, but... they need to stand behind what they sell. I will neve... read more
Business response:
Hi Teresa, we apologize for the issues you are having with your furniture. If you would like to speak about repair options further please reach out to customer service. They can be reached at 888-947-7782 or by email at service@wgrfurniture.com.
How can you close your customer service call center down? I will not text or e-mail. I want to talk to a LIVE person. This does not look good for WG&R
Business response:
Hi, Ben. Our customer service team is typically available Monday through Friday from 10am - 5pm at 888-947-7782. However, due to staffing shortages today, our phone lines are turned off. Could you please send me an email with the best number to reach you at so our customer service manager can follow up with you? You may email me at WGRExperienceMgr@wgrfurniture.com. I apologize for the inconvenience.
we purchased a sealy postropedic technology mattress and adjust bed ! supposedly one of their better mattress after about we felt there was a deterioration of the mattress ! at that point we contacted wgr to examine at a cost of 35.00 to inspect i though if there inspection protocol was a bit to desired,again in the last 3 months we again had wgr over to do same 35..00 again inspection same results ? problem fells like you rolling out bed ! got no results they told me to call sealy??i didnt buy it directly from the i bought... read more
Business response:
Hi Joe, the inspections we have submitted to Sealy on your behalf have not been deemed by the manufacturer to be defective. We can certainly submit a new inspection again if you feel there has been a change in the situation. I apologize for the inconvenience.
You guys did very well however I have a few unanswered questuons. 1 I got a text for the deliver and it asks me to sign in with a user name and password and I don’t have one. When I put in my email to request a password says there is no email in the program. How do I confirm? Second I was told with the insurance that if we don’t use it we would get credit for merchandise in the store but I don’t see that on the agreement
Business response:
Hi Tony, sorry about that, we'll have your sales associate follow up with you to answer these questions.
Frequently asked questions about WG&R Furniture
How is WG&R Furniture rated?
WG&R Furniture has a 4.6 star rating with 1,533 reviews.
When is WG&R Furniture open?
WG&R Furniture is closed now. It will open at 10:00 a.m.