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WG&R Furniture
- Furniture Stores
- Green Bay, WI
About this business
Location details
800 Hansen Rd, Green Bay, WI, 54304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Buyer beware. I bought a table and chair set and the table is fine but on every chair the screws kept falling out. I tried to return them but they wanted to repair them. The only way to repair them would have been to drill new screw holes in them. I did not want extra holes in the chairs. They would not give me a refund for the chairs. I ended up bringing the chairs to the landfill and purchased chairs elsewhere. Will never purchase from them again.
Business response:
Thank you for taking the time to share your feedback. We're sorry for the frustration this caused. A service order was opened, but before our Customer Service team was able to connect with you, you had advised the chairs had already been discarded. This prevented us from moving forward with an inspection, manufacturer warranty review, or credit.
I highly encourage anyone reading reviews of this store to look beyond the customer reviews of experience in the store, and read the reviews of those who have had issues with this furniture post-purchase. Please go elsewhere to shop for furniture if you want to buy something that will last! My husband and I have been loyal WG&R customers since we moved to Wisconsin 13 years ago but after their clear lack of customer care due to faulty furniture we purchased in the last year, we will no longer shop at this retail chain in th... read more
Business response:
Hi Stephanie, I apologize for the issues you're having here. I've reached out to our customer service team and someone will be reaching out to you soon.
I purchased a recliing love seat in 2020 and the reclining back of one side broke after the yea warranty was up and I also a recliner before that, that did a similar thing I will never get another piece of furniture from them !!! Lori Aissen
Business response:
Thank you for sharing your experience, Lori. We’re sorry to hear about the issues with your furniture and understand how frustrating that can be. We did have a service order open for your loveseat in July, and while we respect your decision to decline the repair, we’re here if you change your mind or need help in the future.
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We bought a living room set from the Manitowoc store. They convinced us to buy a warranty. Two years later we had an issue and tried to use it. Imagine of course it wasn’t covered. So as stated to us after 5 years if you don’t use they will refund you the warranty. Again a joke now they state we might to wait until when the furniture was delivered and not the date of purchase. Even after having two previous conversations about when we could get refunded for the useless warranty. Now they state it is going to be in store cred... read more
Business response:
Hi, Gary. We apologize for the issues you are experiencing with your living room set. We have a few different account under your name. Please email WGRExperienceMgr@wgrfurniture.com with your contact information so our customer service team can reach out. Thank you!
Worst experience ever! Ordered a mattress and frame. Frame was not sturdy enough for the mattress and would squeak whenever you would move in the bed. We sent back the same frame 4x until they actually sent us a correct frame. The guys who delivered the frame told us after the third exchange that we had been sent the same wrong frame 3x. Finally called the person that actually sold us the mattress and he finally made it happen . Lots of making and unmaking the bed. I will never step in a WG&R store again!!!
Business response:
Hi Mary Jo, we are unable to find any recent records under your account. If this is a new issue, please contact our customer service team at service@wgrfurniture.com or 920-406-5028. Thank you!
Bought a recliner and a bed from them. In 6 months the recliner failed and broke breaking my wood floor and injuring me. They repaired the chair. After one year the welds on my bedframe snapped in multiple places and they would not help. I will never shop their again they sell bad products.
Business response:
Hi, Joshua. We were unable to find an account under the same name. Can you please email WGRExperienceMgr@wgrfurniture.com with the name of your account and contact information so our customer service team can reach out? Thank you!
I purchased furniture from WG & R in 2020. The zippers on the back cushions were defective. One will not stay zipped and the other broke off completely. The manufacturer will not repair/replace unless I pay. They were other issues with the sofa that I was willing to accept. But the stuffing will NOT stay in my cushions, making the couch useless and its only 2 years old. WG & R will not stand behind the furniture they sell either!! Sales people are very nice, but... they need to stand behind what they sell. I will neve... read more
Business response:
Hi Teresa, we apologize for the issues you are having with your furniture. If you would like to speak about repair options further please reach out to customer service. They can be reached at 888-947-7782 or by email at service@wgrfurniture.com.
How can you close your customer service call center down? I will not text or e-mail. I want to talk to a LIVE person. This does not look good for WG&R
Business response:
Hi, Ben. Our customer service team is typically available Monday through Friday from 10am - 5pm at 888-947-7782. However, due to staffing shortages today, our phone lines are turned off. Could you please send me an email with the best number to reach you at so our customer service manager can follow up with you? You may email me at WGRExperienceMgr@wgrfurniture.com. I apologize for the inconvenience.
Frequently asked questions about WG&R Furniture
How is WG&R Furniture rated?
WG&R Furniture has a 4.6 star rating with 1,559 reviews.
When is WG&R Furniture open?
WG&R Furniture is closed now. It will open at 10:00 a.m.