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WG&R Furniture
- Furniture Stores
- Appleton, WI
About this business
Location details
3810 W. Wisconsin Ave., Appleton, WI, 54914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Thanks Jacob for helping us pick out our new mattress. We really appreciated the knowledge and info that you provided while still letting us make the decision without feeling pressured or overwhelmed.
Business response:
Thanks for sharing your feedback, Dylan! It's great to hear you had a positive experience working with our team. Enjoy your new mattress!
Our sales person Lynn Malesevich was amazing. I would recommend her to anyone. She was so thorough in helping us find the perfect furniture.
Business response:
Thank you so much for your kind words, Karen. We really appreciate you taking the time to share your experience with us.
Wonderful sales lady.
Business response:
Thanks for sharing your feedback, Eunice! Great to hear you had a positive experience working with our team.
Jacob helped us meet our specific needs and was very courteous
Business response:
Thanks for the recommendation, Ricky! Please let us know if there is anything else we can help you with.
I will be so excited when my furniture arrives on September 1, I was really amazed that you are able to move my furniture to the basement for me!! So grateful I was worried about how to move it… Everyone has been so helpful
Business response:
Thanks for shopping with us, Carl!
Our sales person Cornelius Charles was absolutely amazing and very knowledgeable, helpful and extremely patient… very professional!!! I couldn’t decide which set of furniture I wanted and he was never pushy but helped me decide… I would come back and work with him again for sure!! He also helped me with options for when I do Decide to come back because I still need a few items
Business response:
Thank you so much for taking the time to review your shopping experience. We look forward to working with you again in the future, Carl!
I purchased my new mattress & adjustable base over the phone with Justin in the Sheboygan store. I asked about delivery, haul away & if my headboard would be attached. I was assured it would be. The delivery guys were great, I confirmed with them that they were attaching my headband. There reply was-you need to purchase brackets for us to attach it. I was offered many things during my purchase, unfortunately I was not offered brackets!! I'm disabled and have no way of attaching 6lit. I purchase 90% of what I need online ... read more
Business response:
Hi Deb, I apologize for the issues with your headboard. I understand our customer service department has already reached out to you and we're working to resolve this as quickly as possible. If there is anything else we can do you for you please let us know. Again, I'm sorry for the inconvenience.
I will not give them any stars. Their customer service sucks. Bought a 5k leather set couch and recliner. It is falling apart just after 5 years. No kids no pets. They want $1500.00 to repair their mistake/lies! DO NOT BUY FROM THEM!!!!!!
Business response:
Hello, I'm sorry for the inconvenience. We're having trouble pulling up your account. Please contact our customer service team at 888-947-7782 or service@wgrfurniture.com so we can better assist you. If you prefer, you can also email me directly with a contact phone number at: WGRExperienceMgr@wgrfurniture.com and I can have someone follow up with you.
Does the Appleton store use the Green Bay warehouse also to pick up the merchandise that I order? Everytime I use the Green Bay branch I end up wasting a bunch of my time to come home with no furniture and have to repeat the whole process again at a later date because they give you a different piece than what you ordered. I think they are doing this intentionally to hope you dont notice. This happened twice to me recently.
Business response:
Hi Rico, Yes, all merchandise comes out of the Green Bay warehouse. I apologize again about the mixup with the color of the bed frame. I understand you have already discussed with the store manager in Green Bay.
Frequently asked questions about WG&R Furniture
How is WG&R Furniture rated?
WG&R Furniture has a 4.4 star rating with 1,308 reviews.
When is WG&R Furniture open?
WG&R Furniture is open now. It will close at 8:00 p.m.