This profile has been claimed by the business owner or representative.
Willow Springs Healthcare Center
- Nursing home
- Palm Desert, CA
About this business
Location details
74350 Country Club Dr, Palm Desert, CA, 92260, United States
Get directions
As far as care it's great, but I'm not able to compare it to anything else. The staff care is very good and they're very friendly. The nurses are very cooperative at the desk. He is eating very well and accepting. They do a great job there. They're very good about communication with me.
The response time is an issue and hospital food is better. They are friendly but may be understaffed. They say hello and greet me. Quality and selection of the meals could be improved. I am supposed to get call, maybe admin did get in touch with me about her plan, I had to go down there and give instructions for what she needed. They reference the hospital paperwork but that doesn't say what all is going with that person.
It's pretty good. The gals at the desk are lovely and a couple of guys push the wheelchair. It's clean, very clean. Some odors but you can't help that. The floors and bathrooms are clean. The meals are pretty good.
My aunt was at the facility for a short time while she was passing away. I was very pleased with the care from this facility.
I am very happy with the facility so far. I feel good having my mother there and know that she is being taken care of. The staff is exceptional, very friendly, and just overall there to help! The therapy services are great here! The staff has brought me such a feeling of security. They really go out of their way to do a good job for their patients! Oh my gosh - the place is phenomenal! It is so well kept and beautiful. I really do not have anything to complain about in any way. The only suggestion I have would be to maybe ha... read more
Their management and the administrator talked with me and they were efficient. The rehab is very good. The therapist came up with an individualized plan for my husband. The social worker was fantastic and the administrator was very good. He was happy with the food. Some of the help was not that good though. Some of the staff was very friendly and some not so good or friendly.
We toured the Willow Springs Rehabilitation And Healthcare Center. We were looking for a place for our loved one for a brief respite stay. The staff was friendly and gave us a tour of the facility. It was a very sterile and cold. We were looking for a community with a warmer and inviting atmosphere.
Overall, the attentiveness is pretty good. They have therapy every day. The atmosphere is nice and bright. Any time she rings her bell, they are there promptly. They do have options there if you don't like what is on the menu
The aides are great and the nurses are okay. Since we've been there, we've been pleasantly surprised. They took good care of her so far. The people there are very friendly. Some days the meals are okay. If you go to the dining room, it's a better experience because you get more options. It seems the coordination between things needs work.
Frequently asked questions about Willow Springs Healthcare Center
How is Willow Springs Healthcare Center rated?
Willow Springs Healthcare Center has a 3.9 star rating with 244 reviews.
When is Willow Springs Healthcare Center open?
Willow Springs Healthcare Center is open now. It is open 24/7.