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Windsor Ford
- Car Dealers
- Grande Prairie, AB
About this business
Location details
10001 139 Ave, Grande Prairie, AB, T8X 0V3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Horrible place! Booked in for 11am didn’t get my truck until 4:30pm!! Nobody came and talked to me during these 5.5hrs or updated me, everyone was rude and my truck needed maybe an hrs worth of work. Never coming back again
Business response:
Sorry to see this Sam, I do apoligize for your visit to the dealership. I pulled up your SO from the 21st and seen some warranty work done along with 3 other items (recall, alignment, shielding/insulation work and tech diagnosis on a noise that you heard). I would love to know more about your visit if you would be willing to share your visit with me by emailing feedback@windsorford.com.
when it is cold you could ensure the diesels are plugged in, You could admit that you made a mistake when you try to start someone's frozen diesel until the batteries die. then instead of telling someone that you checked the batteries and they are no good and won't hold a charge and you need to put new ones in....... actually warm them up and test them. I appreciate that you took your new batteries back after I had to call and argue with you. I sure hate to see how many other poor people didn't know any better and you were a... read more
Business response:
Ron, sorry to see you feel this way. The -40 to -50 temperatures always play a tough challenge on the dealership and often results in us pulling in vehicles like Diesels into the shop to keep them warm or thaw them out. We understand the frusteration which is why we're always willing to help our customers out (with fixing or providing batteries) no matter what the weather throws at us or issues arise from dealing with abnormal temperatures. I can assue you though that pulling the wool over peoples eyes isn't what we do a... read more
I have never left this dealership without a new problem to fix on my vehicle, or without having to wait longer because they didn’t do one of things I called in about prior. A lot of time wasted time. Recently had a “detail” that looked about as good as if I had done it myself.
Business response:
Hey Ashley, sorry to hear this. Im reaching out to investigate your concerns about Windsor Ford. Unfortuantely this name doesn't have any work attached to it that I've found recently so just want to double check this is the name it's under or if you provided it under a business. Can you please reach out via text to 780-532-9550 and Ill be happy to look into this for you.
they dont care about there customers most of the employees there are very rude and was told today they dont care if they have my business
Business response:
Rob, I apologize that this happened. Can you please let me know more about your visit by emailing feedback@windsorford.com. I would love to hear more about what you were in search of at our dealership and who you dealt with during your visit here.
the quick lane that is not quick AT ALL. screwed up the electrical on our brand new truck while doing a service. called to ask if they would get it in asap to fix it the issues they caused and they could care less about the concerns. last 4 times over 3 hours for an oil change! we have bought multiple vehicles from them. they have gone down hill bad they will not see any business from me ever again. worst service I have ever received.
Business response:
Sorry to hear this Kayla. We definitely want to make this right, can you please reach out to me at feedback@windsorford.com when you get a chance so I can see what I can do for you and hear more about your visit in detail.
Looks like Windsor Deleted My review. I went back to look for the email address they left for me to send the pictures and videos too. So I will leave the view again On February 14 a WINDSOR FORD vehicle driven by a WINDSOR FORD employee was stopped at a stop sign, as my husband was approaching the White F-250 cut him off, He narrowly avoided hitting the F-250 by slightly swerving to the right and hit a pile of ice. My Husband followed the Ford service employee to the new Windsor Ford dealership where the employee was very ... read more
Business response:
Kate...as we said in our last review send us the information. There hasn't been anything that's come across our email from you in regards to this incident. Send it to feedback@windsorford.com or marketing@windsorford.com and Ill be more then happy to investigate this on your behalf. As it's the long weekend please keep in mind that a lot of our management staff is away to be with their families. In regards to the deleted review...we can't delete reviews on a Facebook page. This has to do with you not following the polic... read more
i wanted to leave a comment before but i believe in second chances and the ford reputation. I am however dissapointed both times to see if they can make it right. i called in about getting a couple warranty items done and ended up adding a TSB in there to which was great, thing were being handled well and i set up the appointment and dropped my truck off. so far so good. i made note several times during the process that anything that isnt warranty covered and required to be charged i would like to be notified BEFORE any work... read more
Business response:
Sorry to hear about your experience at Windsor Willis. We work hard to make sure the experience is a positive one no matter what you're doing here at Windsor Ford. I have taken everything you've mentioned and passed it along to upper management. Please feel free to share anymore details you may have by emailing us at feedback@windsorford.com and I'd be happy to look into this more for you.
Horrible service, DO NOT RECOMMEND AT ALL!!! 21 days ago on a Friday, I bought a Ford F-150 2015 Lariat, that night I found out that the sunroof doesn’t work, so we took the truck back and asked them to take a look. They said it would be about 2 hours, I had to work, so my boyfriend stayed with the truck. 3 1/2 hours later my boyfriend (with a dead cell phone) went up to the services department and the guy we bought the truck from and asked why the truck hasn’t went into the shop yet. They talked to a manager and the manage... read more
Business response:
Hey Destiny, sorry to hear you had problems with our service department. I've taken your feedback and passed it along to our service and general managers to let them know. If you would like to discuss more in detail please don't hesitate to email us at feedback@windsorford.com as we always want to improve our customer experience. Regardless, thanks for your feedback!
Worst customer service ever!! I do not recommend this place for anything!! Like really guys you forget to put the air Filter in his truck when we actually waited patiently for almost 4 hours for an oil change!!! Not really professional hard working place at all!! Horrible work in history!
Business response:
Hey Sabrina, Sorry to hear about your experience at our service department. I've passed along your information to our service and general managers so we can work hard to improve the customer experience. If you have any more details about your visit to our dealership please don't hesitate to email me at feedback@windsorford.com
Frequently asked questions about Windsor Ford
How is Windsor Ford rated?
Windsor Ford has a 4.3 star rating with 1,201 reviews.
When is Windsor Ford open?
Windsor Ford is open now. It will close at 6:00 p.m.