This profile has been claimed by the business owner or representative.
Windsor Ford
- Car Dealers
- Grande Prairie, AB
About this business
Location details
10001 139 Ave, Grande Prairie, AB, T8X 0V3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
worst service I've ever had and I feel that some of there employees think their s*** don't stink
Business response:
Hey Jase, sorry to hear about your experience with service here at Windsor Ford. We take all our customer feedback with the upmost importance. I'm hoping you can please provide me with some details on your experience by emailing windsorfordsales@gmail.com with what work you had done and possibly your invoice # so I can look into it for you. Thank you I love forward to hearing from you.
I was taking my car to Windsor Ford for my maintenance. The last time I was in for a service I ask for some assistance getting a replacement key fob for which I have warranty coverage. They told me they never heard of such a think and would have to look into it and get back to me. I gave them all the information and it’s been two weeks and I have not heard from anyone. I felt that my business didn’t matter to them so I called Jim Hansen and they were able to help me out. I won’t be taking my car back to them
Business response:
Hello Patty Rick Rumbolt, sorry to hear you had troubles getting your issues solved. I understand you mention your issue is solved but I'd love to be able to look into your issue to see what happened with your request and get you a better answer. If you can email me windsorfordsales@gmail.com and Ill follow up with you ASAP.
Paid 6500 for a maintenance package yet they still charged me for a break inspection..
Great sales guys, awesome reception lady, great parts people but unfortunately two certain service advisors ruined my experience. First time in there for service & unless I’m stuck with no other place to go it will be my last.
My experience buying my new vehicle at Windsor Ford was a pleasure thanks to Ryan Lane who was my salesman. He answered any questions I had and was very knowledgeable about the vehicle I was purchasing. He has touched base with me a couple of time already just to make sure everything is going well. My experience in the Finance/Warranty office was not as pleasant. The young fellow was very nice but glossed over the warranty costs very quickly, in an attempt, I feel, to confuse me and talk me into spending several thousand d... read more
Horrible customer service, will never deal with them ever again. Message me if you want to know the REASONS why. I would not go to this company of it was the last place in town. Customer service is obviously not a service they value, this place may have been the place to go when "daddy" owned it and has now been passed down to his two sons who are enjoying a free ride! I'd rather spend $10,000 extra to go to a different dealership than deal with these guys. Jake and Dave in service went above and beyond other than that goo... read more
Horrible service! Just charged me $1300.00 to change a manifold gasket, then told me I had a bad tie rod end and they wanted $600.00 to change that! When I said no, the service advisor said "people are horrible" because they always say no to extra work that they find on the vehicle, maybe if you didn't fu#king rip people off they wouldn't mind saying yes to extra work.
Frequently asked questions about Windsor Ford
How is Windsor Ford rated?
Windsor Ford has a 4.3 star rating with 1,201 reviews.
When is Windsor Ford open?
Windsor Ford is open now. It will close at 6:00 p.m.