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Wood's Heating Service
- Heating & Air Conditioning/HVAC
- East Providence, RI
About this business
Location details
88 Boyd Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Mom, 86, pays for their premium service contact and has been a customer for years. Called because heat stopped working. Tech came out and put a piece of tin foil and a cloth over it to fix a wire on the outside oil tank since they didn't have the right part. In the meantime, they broke the bulb in the basement near the boiler and never mentioned it. Then it pours rain, soaking the cloth, finally they come back another day to put the correct part, but this does not fix the problem. To add to the insult, WOODs tells Mom that... read more
I’m totally frustrated and disappointed with the response I received from Woods. However, I do want to make it clear that the technician they sent out was exceptional. The problem was the total disregard for my issue! On 11/20/23 I contacted Woods to request they send a technician out because the propane in one of my buildings was not working. The technician arrived that day in after approximately and hour he informed me that he had to bleed the line of air. When I asked how that happened he told me I must had let the tank r... read more
Business response:
Philip -We are very sorry to hear about your dissatisfaction and apologize for the misunderstanding you described. Our Customer Service Manager has tried reaching out a number of times but has been unsuccessful. We are very much committed to our customers and would like to speak with you directly so that we can address the issue and rectify the situation. Please reach out to our Customer Service Manager at 1.800.645.4328. Thank you very much. Best regards, Petro Home Services
Wood's Heating poorly equipped its technician - the fault of the stockroom, not the technician Wood's Heating failed to service our burner during 2022 Wood's Heating failed to schedule our generator service during 2023
I was a long time customer of Woods and they were great. Seems after the pandemic they got awful. The prices of their oil was $200.00 more than other places. I had called about service to an air conditioning unit they put in . I called in my as mice had eaten into the hoses. They took out the hoses said be there in 2 weeks well lots of phone calls and asking lots of excuses later they came in February. I had to call the Better Business bureau to get them moving. Apparently the work order was never put in. Also wh... read more
Business response:
Jodi -We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. Wood's Heating Service prides itself on delivering the best possible customer service. We would like to speak with you directly so that we can address the issue and rectify the situation but are having some trouble locating your account based on the information provided. Please call our Customer Service Manager at (401) 434-1487 . Thank you very much. Best regards, Wood's Heating Service
I've been a customer of wood review for over 3 years when I relocated to RI. I signed up for the price CAP until this past month when my bill jumped 40% and was caught by surprised. When I called woods I was told that oil prices went up and I asked what is the purpose of the price CAP and was told they reevaluated my CAP conveniently and didn't think they needed to notify me of the change in my CAP. I thought it was really poor customer service or retention. Full disclosure to customer is always a good thing not so... read more
Business response:
Rose We are very sorry to hear about your dissatisfaction. Based on the conversation with our Service Managers we are saddened to know we were unable to come to a solution mutually satisfying for both parties as it relates to your account. We do appreciate your loyalty and sincerely hope that we may continue to build our rapport with you as Wood's Heating Service remains committed to our customers. Feel free to reach out to us should you have any further questions. Best Regards, Wood's Heating Service
They couldn’t fix my stand by generator And never call me back
This company has to be the worst service, the most awful installers. Do not use them. Ever
Product does not function properly. Service call took over two months before a man came out to look things over. The company would call late in the afternoon and ask if we were available rather than making an actual appointment. Service call did not improve the function of the unit and we were billed anyway.
We already filled out this survey twice! We were very pleased with the technician that serviced our furnace. Maintenance is everything.
Frequently asked questions about Wood's Heating Service
How is Wood's Heating Service rated?
Wood's Heating Service has a 3.6 star rating with 276 reviews.
When is Wood's Heating Service open?
Wood's Heating Service is open now. It will close at 6:00 p.m.