Yana Bekker Psychiatrist NY

C H 

on Carehome

2 months ago

My mum was accepted in to Westgate House Care Centre on 16th October 2024. Absolutely wonderful. Staff, surroundings, cleanliness. So grateful our mum got to stay and become a permanent resident. She is happy and warm and never hungry. So much pride and friendliness also shown to us, her family. Thank you to the team. 

Peter S 

on Carehome

2 months ago

I couldn't have had better treatment. Thank you to all the staff. 

Adela G 

on Carehome

2 months ago

Ths home is like a posh hotel. The staff are wonderful (like best friends). Nothing is too much trouble. We have a breakfast room which is beautifully decorated. Again it feels like a hotel. The service when you ring the bell is really quick, morning or when you need help in the night. My stay here has been lovely, I cannot fault it. I have made lots of new friends. 

Lois T 

on Carehome

2 months ago

My nan had a stay here after she fell, she lives alone and I'm based in Liverpool so this facility was a godsend as she was completely dependent on carers. The facility was modern and clean. My grandma went in as a frail old lady who couldn't walk or wash or dress herself and left as a new woman. She was treated with dignity, care and respect. I was so thankful to the staff who really looked after her! The team from the receptionist who remembered me/my situation despite her seeing hundreds of visitors to the physio who made... read more

E S 

on Carehome

3 months ago

My mum was transferred to Westgate House Care Centre from the hospital for rehabilitation due to poor mobility. All staff there were very helpful and made us feel comfortable with my mum's care throughout the whole time she was there. A big thank you to all there, we really appreciate all your help with Mum's mobility issues and helping her get better to come back home. 

Lindsey D 

on Carehome

4 months ago

My friend was admitted to Westgate after a stay in hospital. He had become very poorly and had been placed on palliative care whilst in hospital. Westgate were so fabulous admitting my friend into their care as he was going to require dedicated treatment. From my first contact with Westgate they were so fabulous and understanding. My friend was in a warm, cosy room - every member of staff I met at the home was empathetic, kind and totally invested in my friend's care. I cannot rate highly enough the manager and her team - it... read more

Fiona I 

on Carehome

4 months ago

My 97-year-old mum went into Westgate House for respite whilst the whole family were on holiday. It was our first experience of a care home service and environment and we, as a family, were very anxious about how Mum would adapt and be cared for given she has always lived independently. I have to say the whole experience far exceeded our expectations, from the regular email updates, feedback from friends who visited her and the discharge service was exemplary. The staff were particularly caring and had clearly put in a lot o... read more

Annie C 

on Carehome

4 months ago

Mum was admitted here on a 19-day rehab programme to get her walking and to regain her confidence. It has been a brilliant and positive experience and thanks to the wonderful team here we have our mum back. Always a warm welcoming greeting on arrival that instantly makes you feel part of the family. The physiotherapy Mum received was excellent. So good in fact that she had to be told to slow down as she whizzed around the building. All the staff were kind and caring and nothing was too much trouble. Mum's mornings were alway... read more

Sheila D 

on Carehome

5 months ago

Everyone made my stay enjoyable. Had breakfast in the green room and lunch in the blue room with the other residents. Two staff members in particular are brilliant in getting everyone's mobility back and very caring doing so.