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Your Home Improvement Company - Windows & Bath
- Doors & Windows
- Kentwood, MI
About this business
Location details
4245 44th St SE, # 1, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 11:00 p.m. | |
| Tue | 8:00 a.m. to 11:00 p.m. | |
| Wed | 8:00 a.m. to 11:00 p.m. | |
| Thu | 8:00 a.m. to 11:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
We had windows put in 6 years ago and they still leak. Have contacted them many times and people have been out and looked at them and said there not square and they are warped and that they need replaced but nothing happens. Very disappointed with this company and will never tell anybody to work with them.
We had a walk in shower put in January 2024. The inspector came out to check it and wouldn’t sign off on the project because they didn’t put a vent in the plumbing. Have tried to reconcile th is issue many times and they just keep putting it off. It is now August 2024 and still nothing has been done. Very frustrated with this situation.
Terrible customer service and product. We ordered a house full of windows in April with an installation of August. They showed up in September damaged and incomplete. The installers weren't even able to install some of them and filed a claim on our behalf for the others because they were so bad. Over a year later, still haven't received all our windows and the ones they have replaced are also poor quality. Customer service is non-existent. They can't keep employees so we have been through seven different reps so far. No wind... read more
Scam artists, they sell you a $4000,00 door, then switch it for a $400.00 door, with a vague description, SO DO NOT REPLY TO ANYTHING OVER TEXT, BUYER BEWARE then they want to split the cost with you to replace it SCAM DO NOT BUY HERE
I would never refer this company to anyone.I dealt with the Soiux Falls location. I had them put 8 windows in, biggest mistake of my life. My windows were 122 years old and they did not leak as bad as the new ones they installed.First problem was they measured 2 windows 8" to short YES 8", They put 6 windows in on the first trip out, they had 6 windows in within 3 hours, I should have known there would be a problem. The first cold we got i had to stuff plastic bags into the frames on the inside to keep the cold out. I took a... read more
Work done by the installers was very good. My complaint is about the salesman who bold faced lied to myself and my wife. We were never given a copy of the contact. Salesman said, 6.85% for the life of the loan. WRONG, aqua finance said, 6.9% for one year, then17.9% until the loan was paid. I was never given the chance to use my bank(MN fix up loan) salesman then said, military discount, you bet. WRONG never received that. Senior discount, the salesman said, absolutely, WRONG never received that. Pay full amount, the salesman... read more
Service is terrible keep getting the run around. Had window, front storm door, patio door installed. Window didn't fit right ,patio door latch is hard to use still fighting with them about the patio door keep getting the RUN AROUND for 8 months of NOT fixed RIGHT. 1st the patio screen was very loose, not attached on the lower corner .It was fixed after months of getting it done, the door was having condensation in the corners at the same time .Hopefully it's fixed. But ALWAYS had troubles with the patio door latch , are STIL... read more
The company is bogus, do not spend your money on this company. First they ordered the wrong tub then they had to tear out new tile but ran short of pcs so they went with another color then the bottom wood work is wrong height with terrible notches that stick out big-time. I called the manager four times and he won't respond back ? What a joke. They take your hard earned money then s on you. Terrible customer service
Business response:
Prior to this review we had gone out and assessed this project. We identified and acknowledged areas that need to be corrected. We immediately ordered product to make the corrections. Once the product is in we will make the corrections. The profile and height of this floor trim was discussed and acknowledged at both the time of sale and at the project measure prior to ordering. If no one called this gentlemen back that would be because he is not the person we are contracted with and as such we could not discuss this project ... read more
They installed a shower that leaks. A tub that had air underneath, Feels like you could stomp a hole through it.. A vanity that never got finished. A second vanity that the sink leaks. And a toilet that leaks. All very nice people at first then they are very rude and refuse to fix anything and did not give a deposit back. I felt uncomfortable around the installer and managers. This company will rip you off and not think twice about it.
Business response:
****, we are sorry to hear that you have not been having a good experience during your **************** at this time. I have notified our production team overseeing your project to let them know of your concerns.
Frequently asked questions about Your Home Improvement Company - Windows & Bath
How is Your Home Improvement Company - Windows & Bath rated?
Your Home Improvement Company - Windows & Bath has a 4.8 star rating with 591 reviews.
When is Your Home Improvement Company - Windows & Bath open?
Your Home Improvement Company - Windows & Bath is open now. It will close at 6:00 p.m.