Your Home Improvement Company - Windows & Bath

JERRY L 

on BBB

2 years ago

BUYER BEWARE - We had all our windows replaced with krypton gas filled triple pane windows. We still had frost & condensation on them when the outside air temperature was subzero and was told that our indoor humidity was too high (31%). We could feel cold drafts coming in around the bottom of the windows. YHIC came out and January to check and we were told they'd come back when it was warmer to check the insulation around the windows. Well, it's warmer outside and now told it has to be colder outside for them to check. I sen... read more

Connie C 

on BBB

2 years ago

YHIC have been UNETHICAL with me for over a year and have not agreed to a reasonable resolution after I made many attempts to do so. Litigation is my next step. They were dishonest, sloppy, cut corners, omitted the final plumbing inspection, refused to move their truck for my townhouse association snow removal staff (I am a disable senior and can't do snow removal-I argued and pleaded with the installer), the installer did not clean up after himself and left MUCH debris and supplies in my home, no tarp was put on my lower le... read more

Andy G 

on BBB

2 years ago

Its been 8 months 4 rescheduled services to come and fix our bathroom, very unprofessional, no communication from them unless I call them. The flooring is messed up, the shower rod bent and the door wont close. the shower leaks between the door and the tub. What a horrible experience we have had with this company. 

Tony H. 

on BBB

2 years ago

If it were possible to give zero stars I would. In my case our window project was supposed to be finished by 12/20/2022. As of today 02/15/2023 it is still not finished. On Jan 25th YHIC was scheduled to install the windows. Ten minutes after 8am they call saying they will be a couple hours late. At 1:30pm I call and find out they will not be coming at all. Talked to the scheduler she states they don't have a crew working in Duluth MN. I live over 700 miles away from Duluth. I don't care that they don't have a crew there. No... read more

Chuck C 

on BBB

2 years ago

Yhic charges an average of $15,000 for 3 wet walls and a shower pan. That is absolutely ridiculous. They claim is based of the national average and you are getting a premium product. They also call it affordable. It’s just plastic that they sell as a high tech polymer. 15k should in all reality cover the whole bathroom. The prices they are charging for what they do is criminal. Same with windows, charging premium prices for a basic vinyl window. Plus not to mention it takes upwards near a year for them to install your projec... read more

JOHN D 

on BBB

2 years ago

YHI installed a new shower for 18,677 dollars and it leaks water all over our floor. It's been a year almost and they haven't fixed it and they keep putting us off, since we have pay in full. I just cannot imagine Home Depot referred Your Home Improvement Co. to us. Haven't had a shower since the day it was installed. It's getting to the point where we'll have to contact the BBB and Oregon Attorney Generals office for help. This started in April 2022 now it's January 2023.