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Zynex Medical
- Englewood, CO
About this business
Background and Mission Statement Since 1996, Zynex Medical has been a leading provider of relief for patients with functional disability through the creation, distribution and marketing of the highest quality electrotherapy products available today. Zynex Medical continually strives to uphold its mission to improve the quality of life of patients suffering from debilitating pain or illness by providing the highest technology and service standards in the electrotherapy industry.
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very responsive and personal service.
Business response:
Hi, James. Thanks for taking the time to share your positive experience. We truly appreciate it!
The customer service person was great 👍
Business response:
Hi, Delicia. We are thrilled to learn that you had a positive experience with us!
I got a call during working hours, so I didn't pick up. A voice mail wasn't left, but I did get a text message. I followed the link on that text and completed the form for getting my prescription filled. A couple of the questions on the form gave me pause and I tried, repeatedly, to call the help center. I tried a few different times at a couple of different numbers. I do believe that I got through to a voice mail and left my name and number. That was over 24 hours ago and I haven't heard back yet. So, a little disappointed... read more
Business response:
Jacob, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
It took some time but, in the end, I thought it was handled very thoroughly and professionally.
Business response:
Thank you so much for your kind words, Glen. We really appreciate you taking the time out to share your experience with us. Cheers, Zynex Medical
Rep helped me out, asked pertinent questions and already had all the info from the prescribing physician.
Business response:
Timothy, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
Did excellent job very kind and helpful would recommend you to anyone for help can't thank you enough I've been disabled for 17 years had to deal with a lot of people and this was by far the best experience so far thanks again for the help
Business response:
Eric, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
Both Nadine and Christopher were great to talk with. Such professionalism!
Business response:
Jana, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
I’ve talked to Adam a couple times now he is so polite and a knowledgeable explains everything so a child could even understand it he goes above and beyond to try to answer any question any question I ask him and if he doesn’t know he gets back to me I believe he’s a total asset to your company he put you at ease when he’s talking to you his voice is so calming and you can tell he’s very intelligent and very very caring he’s helped me a lot trying to get all my paperwork in Having trouble with the mail not sure if it’s on my... read more
Business response:
Hi, Debra. Thanks for taking the time to share your positive experience. We truly appreciate it!
I spoke with Rosie. She is friendly, professional and very informative.
Business response:
Thank you so much for your positive feedback, Lynniel . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. Thank you.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.8 star rating with 9,741 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.
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